Ok, I really don't need calls like this anymore and I am totally sick of them.
First call of the day, I go to replace a control panel on a Jenn-Air downdraft slide in range. Not only did they install ceramic tile around the range, they also siliconed the cooktop of it to the granite countertop, AND installed the anti tip bracket to the floor. The installer also siliconed the back of the cooktop to the countertop.
Mind you I only need to pull the son of a bitch piece of junk range out a lousy 2 inches just to get to the two screws on the sides of the control panel to remove it.
I told the customer it's not by job to take a putty knife and cut all the silcone out between the countertop and the cooktop and risk scratching his granite countertop and I am not going to take blame for accidentally cracking the cooktop when I try to lift the range up to get the front legs above the ceramic tile floor.
Totally sick of jobs like these.