This unit has a broken damper at the top of the tower. I have removed light assembly & water filter cover but I can not get the top of the tower or tower to come loose. Looking into shoot where damper is located I could see that the damper was not sitting correctly. I stuck a screwdriver in the tube to see if I could budge it & it fell to the bottom of the tower obviously broke.
I am afraid of breaking the plastic tabs, I've read the disassemble instructions for the PSS-GSS models, they don't look quite right . Somebody with hands on experience getting this apart please tell me how to do it.
Also the light for the Express Thaw 3.0 pounds is on. I can get it to go off by cycling, it comes back on after a while. What can I do/check to get it to stay off. I put the unit into diagnose & the lights toggled on & off, comes on after exiting diagnostic mode. It also comes on after unplugging unit & plugging back in.
Lastly, when I had it in diagnostic everything passed except (0-4) dispenser board to main control board communication. Customer does not use water dispenser. Is there any correlation between this & the express thaw?