<<<Why so many boards? It makes it less dependable, and will eventually make a bunch of their customers unsatisfied IMO.>>>
You guessed correctly...
"Has this push for energy efficient devices forced the manufactures to go this route?"
<<<Now I also have not been in the appliance repair business very long, so I have not seen the faces of these owners of the sophisticated appliance, when you tell them the part for the fridge is 240.00 and my fee is 120.00, 360.00 will keep your milk cold..>>>
I do---nearly every single workday---going on 32 years:)
All in a days work
It took me a few years (thick skull)---to realize that most customers---greater that 90%---do not hesitate to pay top dollar for REAL service.
If I had a buck for every time that a customer described to me how their service experience went with one of the national service centers---I'd be retired and living on a Carribean island:)
In '82---I thought the very things that you are.
How on God's Green Earth can we compete against the nationwide heavyweights such as Sears/JCPenney/Frigidaire/GE/Maytag/Whirlpool/Montgomery Wards/Boscovs and others.
I thought that there would be ZERO possibility of success or marketshare against the "big boys".
Shows how *very little* that I knew about the Appliance Service Industry.
It was mess---still is.
There's a deep/un-met need for REAL service---not just for a blob of flesh on two legs---in a uniform to show up at the customer's door after waiting 10 days---and then wait for parts to be shipped to their home---re-schedule an appointment---wait 7 to 10 days for the guy to return---only to find that "someone messed up the order and didn't send the correct part"---or the fault was misdiagnosed and another part would be needed---it'll be a month before the appliance is actually repaired.
Geat Service ain't it?
Sounds like an extreme exaggeration---except it ain't. It's the norm rather than the exception.
How can you NOT compete and win against such sh*tty service!
Who in their right mind would say "No"---to same day or within 48 hours completed repairs???
Focus on the learning & training---everything else will fall in place---as it should.
You've already indicated that you understand about having confidence and the need for salesmanship (my father used to say: "Be A Bold Gentleman")
We now know---that we really don't have to worry about the "big boys"---forget that entirely.
Keep a passionate interest in your new career---if I can do it---so can you.
I had ZERO formal appliance training for the first 16 years---it was learn-as-you-go.
I f*cking love my job:)
I love meeting people and the joy/challenge of satisfyting a customer---and getting paid for it.
I also know that there are always a small percentage of people that wouldn't recognize/know of service par-excellence---if it bit them in the ass and b*tch-slapped-them-across-the-face
Fine---on to the next call:)
<<<Does anyone see a period of time very close in the near future where there is going to be a culture shock, an awaking moment when the home owner appliance owner, is going to faint. Asking where did the simple go, and why do I have to spend so much money for cold milk.>>>
<<<I also am thinking, that if a relatively technically skilled person could get in this business, and stay up on the technology, he or she would be a rare bred of person.>>>
I know a guy that dropped out of school---worked with his dad---became drug and alcohol addicted---lost everything---went to jail---entered rehab/12 steps etc---returned and re-built his career---the father died---he found faith and knows the Bible back-to-front and is still in business with 3 or 4 honorable-mentions on AngiesList.
And---he's a good human being.
<<<I don’t think there are that many schools teaching the skills, if there is not many of the young are taking the classes.>>>
Not much glamour in it for the younger generation (even when I was a teen).
Bottom line---don't rush things---hang out here often and you'll be fine.
I've mentioned/discussed this before with other techs on the forum---I'd have given my right arm---to have a forum such as this during those first 16 years of my career:)