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      ***READ THIS PRIOR TO STARTING A NEW TOPIC***   05/02/2016

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john63

LG Refrigerator ER/IF

18 posts in this topic

For anyone servicing the following LG refrigerator models---with an "ER/IF" error---with a Serial Number of 311KRxxx (November 2013) or older...

LFX25992ST

LFX31915ST/SW/SB

LFX31925ST/SW/SB

LFX31935ST

LFX31945ST

LFX31995ST

LMX30995ST

LMX31915ST/SW/SB

LMX31985ST

Replace the GrilleFan Assy (Part number: AEB73785610

Part number: AEB73785610

)

This GrilleFan replaces the following

AEB73785601

AEB73785603

AEB73785605

The new GrilleFan Assy has a Heater mounted around the Ice Room Fan Motor---to eliminate frost/ice accumulation---which prevents "Ice Room" fan motor operation.

No instructions are provided with the GrilleFan kit.

On the *left side* of the freezer compartment---pull off/disconnect the yellow plug (defrost heater) and connect it into the new GF Assy heater harness.

Plug the new GF Assy heater harness---into the slot where the yellow (defrost heater) plug originally was connected to.

Install new GrilleFan Assy.

Re-install Freezer Door and food basket/drawers.

Done.

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Need appliance parts? Call 877-803-7957 now!

I've been out for the last 6 months. They are still dealing with ice issues on the LGs. Wow. Thanks for the info.

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Yes---it's been too long.

 

Hopefully for consumers---there's a light at the end of the tunnel:)

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I'massuming this would correspond to the Kenmore refrigerators made by LG as well?

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The following models with Serial Numbers up to 311KRxxx...

 

795.72042xxx

 

795.72043xxx

 

795.72049xxx

 

795.72052xxx

 

795.72053xxx

 

795.72059xxx

 

795.72062xxx

 

795.72063xxx

 

795.72069xxx

 

795.72182xxx

 

795.72183xxx

 

795.72189xxx

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Does this apply to an LG with a serial # 205KRJU28244

 

ApplianceDoctor

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Does this apply to an LG with a serial # 205KRJU28244

ApplianceDoctor

I would imagine. His post said serials up to 311KR, so that would be any number from to 0 up to 311.

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That L.G. part number ( Part number: AEB73785610

Part number: AEB73785610

 ) is the same P/N      I came up with for the Sears model number 795.79783900  S/N 904kr01812....Just trying to track down how I stumbled across  that part number.............P.S. I was using L.G. Service manual for L.G. Models LFX25960XX and LFX21960XX. Edited by Samurai Appliance Repair Man

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dont forget to mention to your customers that their product will no longer match the energuide rating once a heater is added

wonder how LG will do with this energuide blunder  :P

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<<<dont forget to mention to your customers that their product will no longer match the energuide rating once a heater is added


wonder how LG will do with this energuide blunder  :P>>>


 


**********


 


Let's try that (hypothetically)


 


Scenario #1


 


john63:


"I've replaced your GrilleFan Assy---which was improved/revised---to prevent ice from accumulating in the Ice Room Fan Motor Housing."


"This will put an end to the ER/IF error---and allow the in-door icemaker to function without interruption"


 


Customer:


"Fantastic! Thank you!"


 


Scenario #2


 


john63:


"I've replaced your GrilleFan Assy---which was improved/revised---to prevent ice from accumulating in the Ice Room Fan Motor Housing."


"This will put an end to the ER/IF error---and allow the in-door icemaker to function without interruption"


"However---the addition of a dedicated heater in the Ice Room Fan Housing *does* alter/change the original enegyguide calculations"


 


Customer:


"Fantastic! Thank you!"


 


 

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Hypothetically

Scenario #3

 

" call to ... John Q Customer "

i have a revised part to replace the defective part i told you 6 months ago was discontinued

 

John Q Customer

"well LG replaced my unit at a discounted rate 3 months ago cause you could not obtain the part to fix it"

 

great lg figured a work around for poor engineering

 

lets see how long this one works

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The point of the hypothetical was that---the majority of customers are more concerned with having a refrigerator that is functional/reliable.

The change to the energy guide numbers will not be cause for alarm---unless perhaps--- if the service technician deliberately plants that narrative.

 

**********

 

<<<i have a revised part to replace the defective part i told you 6 months ago was discontinued>>>

 

**********

 

Which part was discontinued---and is now available?

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John, I'm thinking he was referencing the grille fan assy. At times LG was discontinuing previous versions but not always able to meet demand on the new updated version. Could be the same for main boards. Ran into both situations. 

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John, I'm thinking he was referencing the grille fan assy. At times LG was discontinuing previous versions but not always able to meet demand on the new updated version. Could be the same for main boards. Ran into both situations. 

 

 

Could be. 

 

I've had an occasion or two in which either the Main Board or the older GrilleFan Assy was on back-order. Nothing excessive or unusual about that.

I've also had a few "redo" calls for the same ER/IF complaint (older GrilleFans).

By this time---the heater kits were available.

 

A little context for others reading this thread...

 

 

The original "fix" involved replacing the Main Board (revised profile for fan motor speed) & GrilleFan Assy (which did not have an IR fan motor heater)

This failed to correct the the ER/IF error/problem (and ice accumulation in the IR fan housing)

 

The latest (and successful) resolution---is to replace the GrilleFan Assy that now has a *low* watt heater in the IR fan housing.

The original Main Board on the affected refrigerator models---is no longer replaced.

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So that fix is still working? We were putting those on in Jan/Feb while I was still there and some of us were having a few issues shortly thereafter concerning reclaims. We'd go back and found that the evap fan was now freezing/icing up and causing the issue instead of the IR fan. I discussed it with a few of the guys in the tech supp dept (Mark Webber, Dan Ibsen, and a few others) and we were all wondering if we had just managed to transfer the problem from the IR fan to the evap fan with the heater. 

 

Glad to hear that it is actually working. Of course we thought we had it fixed before and then six months later we'd start getting call backs for the same issue before so I'm not going to hold my breath, so to speak. But I'd love to hear that it actually started fixing some of those problems. I had one lady I think we did every upgrade to and it still had issues with the IR fan freezing up until the last one went in(didn't stick around long enough to see if that solved her issue permanently or if it's going to break again)

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<<<So that fix is still working?>>>

 

**********

 

At this point---yes.

 

There's *still* frosty snow accumulation at the center of the GrilleFan cover---but to-date----no callbacks for "ER/IF" error/noise/icemaker inop

 

Looks like a conclusive "fix".  :)

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A heads up for anyone monitoring this thread or looking for more info on this issue. There has been another revision to the grille assy. PN has changed AEB73785610 to Part number: AEB73785615

Part number: AEB73785615

. Not sure what the changes are yet, but went looking for this today for a customer and found out that it's been subbed out to the new part number. So if you have this issue and need the part, it's not under PN AEB73785615. Once I get it in I'll take some pictures and post them and see if I can figure out the big difference between the 10 and the 15.  Edited by Samurai Appliance Repair Man
Added APP link.

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thnx guys for the good info.

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