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Sears Commercial Parts

Non truthful

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4 replies to this topic

#1 Patricio

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Posted 02 January 2014 - 06:49 PM

I know better, heard all the stories, burnt by sears before.    Called them on Dec 16.  Was told part was in stock would be shipped that day.  Every other parts supply had it on back order for several weeks or more.     Told I would receive by 12/26.    Figgured yea Ok it is christmas time OK maybe a few days later.   Never received a tracking number, just an order number.

 

Well today I have not received & researched.   Found out part is back ordered to January 9.   Of course they charged my card & customer is not to happy because they wanted it repaired...by now.

 

Sears sucks...TOLD ME it was in stock & would be shipped.   OK beat me down now, I deserve it.


I see says the blind man, leading a lame dog, while talking to a deaf person. In other words, Not liable if you choose to follow my opinion.
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#2 Samurai Appliance Repair Man

Samurai Appliance Repair Man

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Posted 02 January 2014 - 10:16 PM

Dealt with them in years past briefly.  VERY briefly.  I stopped I think after my third order when I received a used part in a previously-opened box that smelled like stale cigarettes.  It was about that time RepairClinic was coming on the scene and they were a game-changer for the whole parts house industry which, back then, was pretty sleazy.  Including Marcone.  Everyone has since stepped up their game to keep up with RepairClinic.  



#3 Applianceman97

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Posted 03 January 2014 - 02:30 AM

Never have liked sears for parts. Ordering timers, getting rebuilt ones and they don't tell you. Just bad. No thanks sears.
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#4 PDuff

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Posted 05 January 2014 - 03:35 PM

I've always liked to use Sears Parts Direct but just to research parts.  I preferred the IPL setup over the Samsung and LG sites, and part number revisions have usually been dead on.  And they offer a 365 day money back guarantee but I'm not sure what hoops the customer has to jump through.  But I've always been skeptical about what parts they show in stock when I know no other distributors have them on hand.



#5 BryanS

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Posted 06 January 2014 - 09:18 PM

Ahh. I remember pulling a new ice maker off of my van, and when I cut the tape to my surpise was an ice maker with the teflon coating all peeled. Hmm this is isn't new. The sad part is some tech probably used it and sent it back as an unused part. I only go to their site to see the exploded diagrams to help locate where parts are and the occasional part number. Repairclinic sometimes doesn't have pictures for all the parts on some units and without an exploded diagram you have no idea what is what when they 5 different parts labeled limit switch.




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