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abccoy

Samsung WA400PJHDWR/AA leveling issue

14 posts in this topic

I have a Samsung WA400PJHDWR/AA top loading washer.  I have had multiple issues with this unit. The most recent being that during a normal wash cycle, a dc error code appears around the 21 minute mark. The unit then stops and flashes the error code. The only way to complete the load is to turn the unit off, back on, and turn dial to spin cycle. I have read the manual and several things online about the dc code.  It suggests the unit isn't level.  Why then do I not get the error code when I turn the dial to the spin setting? As far as I know, only the front legs are adjustable.  I adjusted them to the lowest setting and the unit still leans toward the back of the unit.  Is the floor not level? If so, I can't fix that. I considered putting a board under the rear legs, but looking for a more suitable solution from people who are more knowledgable than me. Any feedback would be appreciated.

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The DC code is unballance load, and there is a test for the hall sensor which is throwing the code.  The unit being level is important.  I'm not an expert here on the samsung washer trying to study the manuals we have here in our download section.  There is a way to get a free apprentiship for a month that will give you access to what I'm reading.

 

If this unit has four rods going down the side, one of them may be weak, and you need to replace them.  Not sure if samsung has the same problem.  The whirlpool Cabrios have this issue, as the unit gets older. 

 

I hope someone can lead you to how to get the manuals,  have you found the tech sheet in the machine?

 

I'll check back and see if you have gotten more help.

On the leveling problem you need to get it level, and use a level to check it front to back and side to side. 

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Samsung does not put tech sheets in their machines.

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Im still looking at this, is this a top load or front load model? the bundle does not show the machine picture.

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Could be suspension rods. Could be hall sensor. See if the tub bounces when you press the center down hard and let go. If it bounces multiple times and doesn't dampen then you need suspension rods.

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Thanks APPman. Got my answer and dowloaded the manual you put up, he has a unit with the hall sensor, correct? and it senses movement on the clutch or the motor?  It should be moving and if it doesnt sense movement it will throw his dc code.   I need to study up and leave room here for him to get his answer.   Trying to both help and learn.

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Yes this has a hall sensor. It doesn't sense clutch movement. It senses the Rotor.

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i have seen alot of broken wire harnesses on these machine

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i have seen alot of broken wire harnesses on these machine

Good to know for future reference! Thanks.

Have studied these top loaders but haven't worked on one yet.

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Hey guys. Thanks for the feedback. I got the flu, so my washer issue got shelved for a bit. Feeling better, so back to the drawing board. It is a top loader. After I posted this, I took the back off of the unit to see if anything looked off. Granted I don't know much about the unit. Just wanted to see if there was anything obvious that would be causing it to be unbalanced. The unit is 14 months old.  I did several test loads, so I'm sure it isn't that we are loading the unit unbalanced with items. While I had the back off, I moved the tub around to see if anything was impeding it from moving freely.  I turned the front legs to their lowest setting and it still seems to tilt slightly toward the rear.  The top of the unit is curved/slanted by design, so using a level is pointless.  I put water in the tub to check if it was balanced, as I didn't know another method. I put the back panel on and pushed the unit back into place.  I ran a load and didn't get the error message. Not sure why, but we were able to run about 10 loads with no issues.  Two days ago, the error code came back.  When the error code appears, I can complete the cycle by turning the dial to spin.  Not sure why the unit spins fine on that setting, with no adjustment to the load.

 

I will try Appmans suggestion for testing the suspension rods.

 

Will also look at download. Just wanted to touch base and say thanks for the responses. Will post update shortly.

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You have to upgrade your membership to an apprentice to download any files.

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I tried downloading this several times, but get an error 403 message. 

 

 

Here's the link to upgrade your membership:  http://apprentice.appliantology.org/

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