I do after hours calls daily. Sometimes because thats the time the customer is available and sometimes because thats the only time I can squeze them in to my schedual. I will do weekend calls but I really try to talk them in to doing it on a week day but at an early or late time if they wanted a weekend appointment because of their work schedual. A lot of people assume I'm only available from 8 to 5 so when I tell them I can be there after work or before they leave they'll usually go for it. The one thing I hate is having to get up early on a saturday to do one job. I don't mind working on saturday if I can have a full schedual. Actually, I hate doing only one job on any day of the week so in the slower times of the year I may schedual myself to work a full monday, wednesday and friday and leave the other days off for myself. Thats most of the time anyways. Today (friday) I took the day off, but got a near by call for a range and I was getting bored doing my taxes so I put some pants on went and replaced a bake ignitor.
I don't charge extra for after hours work, but I do on the weekend. Thats only if they had to have a weekend call though. If I'm already out on a saturday I'll call some other customers and see if I can stop by and I'll give them my regular pricing. The reason I charge extra on the weekend is not to fill my pocket, but to give the customer an incentive to let me do the job on a week day.
A perfect example is I have to work tomorrow on saturday. I got a call on monday and the guy wanted a saturday call so he will be charged saturday prices. Since I already had to work on saturday, I started filling my saturday schedual on thursday and now I have a 14 hour day to work tomorrow. All the other customers get regular pricing since I was the one that wanted to schedual them on saturday.
And about not wanting to be bothered, I get that way once in a while. Usually its just during those super busy times of the year when I've been running 100 miles an hour and out-in-the-truck-from-dark-to-dark all week and by the time saturday comes around I need a break. I'll turn the ringer on the phones off so I can catch up on some sleep. Sometimes I get that attitude like "I don't care if they call someone else" or when my phone rings I say "give me a f'in break" but then I have to stop by the Les Schwab tire center and read the poster on the wall about how customers are not an inconvenience to remotivate myself.
Edited by -Mike-, 08 February 2014 - 01:03 AM.