Maytag Neptune Blues
Posted 09 May 2005 - 09:26 AM
My 7-year-old Neptune washer WAH3000AWW (aka, lemony spinless) has just left me with a load of wet jeans. After a quick Google, I find that there's been a class action settlement against Maytag for its shamelessly poor performance. Apparently, I have a door lock/wax motor problem (#2 of 4 problems covered by the lawsuit). I already had #1 (mildew, odor, mold on door gasket) repaired about 2 years ago.
The problem: I have to fill out a claim form and WAIT for the Claims Administrator to find my sheet and then MAYBE they'll send a repairman out here to fix it. . . . could be up to 60 days before I can spin my clothes again. Needless to say, I'm way less than thrilled with that response, but I'm also way short of cash for paying a service man the cost of repair (which wouldn't be reimbursed under the settlement agreement).
HELP! And the worse part? I have yet to experience problems #3 and #4 (motor control and circuit board problems). Should I just trash this machine now and swear never to purchase a Maytag appliance again? Or can I fix this somehow and then swear never to purchase Maytag again?
By the way, my house is just 7 years old, with way too many Maytag appliances. I've had to call for repairs on the range and washer 4 times in those 7 years. Does that seem unreasonable to you?
Posted 09 May 2005 - 11:35 AM
Posted 09 May 2005 - 12:41 PM
Posted 09 May 2005 - 04:56 PM
Posted 13 June 2005 - 07:32 AM
Posted 13 June 2005 - 05:13 PM
With a lot of help from this website, I replaced the wax motor and made a few fixes to the control board. Here's where to go for the solution:
It even tells you where to order the parts. This place saved me some big bucks.
Oh yes, and while you're waiting for the parts, you can fake your washer into thinking the door is locked by plugging in a bit of foam or something firm enough to push the "lock" switch next to the wax motor. I wouldn't wash any sneakers or anything that might come flying out during the spin. (No kids allowed in the laundry room during operation.) The only problem with this arrangement is that the washer never actually turns off at the end of the cycle, so don't set it to wash and go to bed.
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