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Hiroshi

whirlpool /k.aid dual evaporator models

8 posts in this topic

Cooling in fridge, but not in freezer. All service tests completed, but still no cooling in freezer after service test 4 (which should advance the 3 way valve) AND replacement of valve solenoid. The test functions are completely useless in verification of solenoid/valve operation... Wiring diagram claims voltage can not be read for solenoid.... Any ideas out there?

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Need appliance parts? Call 877-803-7957 now!

Model WRF989sdam00, solenoid part#w10364560

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When you intiate the test, you are suppose to touch the 3-way to feel it change position. This is the standard 3way test for most models. You can, however, check the coil at the board for proper resistance:

Screenshot_2014-02-15-08-27-41_zpscbj5xc

Edited by DurhamAppliance

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Was the solenoid to blame? Is it often the valve or is it more probable the solenoid as the culprit?

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In my last two experiences with this model, things went much the same as described above. The problem ended up being a sealed system issue requiring a new evaporator installation... I know this because the customers were still under warranty, but wanted a trusted opinion before proceeding with the warranty repair and let me see the job ticket. One of them mentioned a blockage disallowing refrigerant flow to the freezer at sufficient volume: Both machines had normal FF temps, but low 50's in the FZ. So, unless you relish delicate sealed system work, you may want to identify a decent Whirlpool factory outfit in your locality to dish these on when you diagnose this! In Chicagoland, Diamond Factory Service handled it without shame...

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Also wanted to add that the diagnostics seemed completely blind to the problem and the unit simply chugged continuously in pursuing proper freezer temp, if the issue isnt accompanied by an error code the computer becomes an instant hindrance on some of these recent (rather shaky) attempts at dual evap systems. Some of them contain odd plastic valve type pieces in their tubing that aren't electronic and would require MRI equipment to observe their function under use.

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I cringe when I hear "whirlpool dual evap" or "GE SxS dual evap" At least GE was smart enough to contract with Samsung to produce their fdbm dual evaps, at least until they are able to produce a reliable model themselves. Although Samsungs have their issues (usually simple drainage/defrost isuues) , their dual evap systems are vastly superior.

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I cringe at just "whirlpool". You don't even have to make it to the dual evap part.

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