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rdreese007

GE WCVH6800JWW Front load washer lights up, counts down, but will not wash.

8 posts in this topic

First question, is there a place I can get the service manual for my GE front load washer WCVH6800JWW? 

 

Ok, I loaded my washer and press start, the front lights came on, the wash timer started to count down, but nothing else happened.  When I pressed pause the washer went into a long drain process.  From what I read on the internet it sounds to be the main control board, I bought one from a local depot but unfortunately the front display would not come on but you could here the beeping sound, so I returned the board to the depot for a refund.  The other depots I talked to said that once you order any electronics and plug them in you can't return them, so I'm kind of hesitant to order a new board unless I'm sure this is the issue.  Another thing that points to the main control board is the fact that I can't go into test mode, I followed the instructions and it beeped twice as if it went into test mode but didn't display the t01.  On the other hand the door does not lock at all, don't know how to troubleshoot that without the manual but have read this can be caused by the main control board.  

 

any help is appreciated.

 

Thanks,

Rob 

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  • rdreese007

  • has entered the room
  • rdreese007
    Samuria are you available to answer some questions?
  • micabay
    Questions? I may be able to help... maybe being key
  •  
  • rdreese007
    My GE front load washer WCVH6800JWW will not start
  •  
    the lights come on and the timer counts down but no wash
  •  
    from what I read this is the control board, I bought a control board at a local depot but the front display would not come on so I returned it
  •  
    Have you seen a board that the display would not come on? I tried 2 of their boards and neither worked.
  • 5:10 PM
  • micabay
    Trying to look your model up now
  • rdreese007
    If I could get the service manual for that model that would help also.. Feel like I'm going in circles trying to find info on the net..
  • micabay
    WCVH6800J0WW?
  • rdreese007
    J1WW
  • 5:15 PM
  • micabay
    wcvh6800jww wasn't coming up but
  •  
    k
  •  
    hmm
  • rdreese007
    I could only find the mini manual
  • 5:20 PM
  • micabay
  •  
    This one?
  • rdreese007
    yes... that's the one I just found..
  • micabay
  •  
    I believe that one is similar just a different control feature
  • rdreese007
    Ok will look thru this one
  • micabay
    I can tell you some common things we see on the GE front loaders, but we don't see too many of them to be proficient enough to describe diagnostics over the internet/phones... I'd have to be there to be more help.
  • rdreese007
    Ok.. tell me what you have seen and I will see if it matches what I'm seeing..
  • micabay
    Check your wire connections with the new board. There are often many connections, and DIYers are likely to miss connecting one tightly.
  • rdreese007
    I took the board back, but I checked the connections before removing it.. and when I put the old board back in the display came on with no issues.
  • 5:25 PM
  • micabay
    Doesn't fit your description, but we have had a few calls where the drum pulley and been loose.
  • rdreese007
    yep, not that issue.. LOL
  • micabay
    have you looked at the inverter/motor control board closely?
  •  
    look for obvious burn markings.
  • rdreese007
    naw... didn't know where to find it..
  • micabay
    Also, follow the manual and see if any codes pop up
  • rdreese007
    Will look in this manual now.. I was just winging it from what I could find on the net
  •  
    I can't go into test mode
  • micabay
    What happens when you select a wash?
  • rdreese007
    the door does not lock, the times start to count down but the washer is not running.
  • micabay
    doesn't lock...hmm
  •  
    does it rotate at all/
  •  
    ?
  •  
    does the door lock make any sounds?
  • rdreese007
    No, does't lock and it doesn't rotate..
  •  
    nope, no noise from the door lock
  • 5:30 PM
  • MA tech.
    has entered the room
  • rdreese007
    so I was wondering if it's getting the signal from the control board..
  • micabay
    likely it is...
  • rdreese007
    likely it is getting the signal?
  •  
    so do you think it's the door lock mechanism?
  • MA tech.
    Sounds like the inverter is bad. Otherwise known as motor control.
  • rdreese007
    Hello MA...
  •  
    The motor control would cause the door to not loack?
  •  
    lock*
  • MA tech.
    Hello
  • micabay
    If the door doesn't lock it will not rotate, correct MA?
  • MA tech.
    I think so. Not communicating with the main control.
  • rdreese007
    That's what I'm figuring..
  • 5:35 PM
  • MA tech.
    has left the room
  • rdreese007
    But that would be a prob with the main board right?
  • MA tech.
    has entered the room
  • micabay
    which you've tried putting a new one in and that didn't fix the problem.
  • rdreese007
    but I'm not sure the new one was any good because the display didn't light up..
  •  
    So I couldn't even try the new board..
  • micabay
    With other makes and models of washers the door would still lock if you had a bad motor control
  • rdreese007
    I'm thinking my problem is between the main control board and the door lock..
  • micabay
    I think it may be a locking mechanism problem.
  • rdreese007
    that is a good possibility
  • micabay
    on the smaller GE models, (not yours) we have found wiring issues. On your model, we haven't seen that.
  • rdreese007
    How do I get front panel off to check it.. ?
  • MA tech.
    Sorry, Technical difficulties.
  • 5:40 PM
  • micabay
    No need to take the whole panel off.
  • MA tech.
    To enter test mode signal-delay-signal -delay within 30 seconds after plugging in the cord
  • rdreese007
    mica.. but even if the door lock is the prob I should be able to get into test mode.. which points back at the MCB
  • micabay
    Somehow i missed the part where you couldn't get into test mode.
  •  
    my bad
  • rdreese007
    I did that MA.. and it beeped a couple times but did not display t01
  •  
    LOL... no prob Mica.. I'm shooting a lot of info out there..
  • MA tech.
    you unplugged for a few minutes first?
  • rdreese007
    yes.. hit start to go blank, then unplugged and came in the house, went out and did the procedure..
  • MA tech.
    So what happens if you just try and start a regular cycle.?
  • micabay
    the door does not lock, the times start to count down but the washer is not running.
  • rdreese007
    yes that..
  • micabay
    Copy/paste from earlier in the Convo.
  • rdreese007
    I was looking for it.. LOL
  • 5:45 PM
  • MA tech.
    Sorry if I break protocol. I should have read all posts. I am trying now to figure out why door doesn't lock.
  • micabay
    If I was there, I would run out to the Van and grab a door lock and install and see if it acts differently.
 
 
 
 
Still looking for any help.. Seems like we are down to either the door lock or the main control board 

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Reese, did you program the new control?

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I couldn't get the display to come on, so I couldn't program it..   I think you were right with the inverter, I pulled the bottom panel and there was detergent all around it.. So I have to fix the leak and replace the inverter.  You know the part number for it? 

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No. We can get it though. Is the machine full of water.?


If so, manually drain the water. The water level switch has to reset before just about anything will work. Diagnostics, new control, etc.

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Inverter Part number: AP4421584

Part number: AP4421584

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To drain the water I just remove the filter right?  There is no visible water in the machine.. The display on the old control board works just fine... 


Thanks for the number Samurai...

Edited by rdreese007

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I ordered a new control board and I'm getting the same results, the front display will not come on. I checked all the connections on the board and they are seated. The door is still not locking either.. 

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