Against my better judgement. I get a call 2 weeks ago from a former customer that had an expensive repair on a Neptune. Tells me his son/law has a dryer where the element went out & was replaced by another relative. Dryer spun before & did not heat. Now it does nothing. Talk to Son/law who is very pleasant I ask usual questions breakers, plugged in, etc. Told dryer won't run after his cousin worked on it.
Make time the next afternoon to visit after explaining service fee is minimum expected. Arrive at house Nobody home, call dud, tells me he had to go to Island & garrage is unlocked, go in. Done this on a few other occasions no problem from anyone. Find back of dryer off garage in disarray, clothes everywhere.
No power to receptical, call dude again & ask where breaker box is. Find breakers tripped. Throw back close, problem solved. Do a thourough diagnostic including vent pressure test, venting up thru roof. Find timer going bad, will not run in fluff cycle but runs & cycles in all other heat cycles. Put rear panel back on. Does not pass vent test.
Call Dude again & explain problems & that will cost extra if he wants repaired. Tells me he will do himself at another time. OK. Tell him he owes me service place tax. Says leave bill (no one home) He will have wife send me a check with extra, thank you many times.
Week later no check. I cal, no answer, mind you he answered promply every time before service,l leave a message for him several times for several days. Finally I leave message that he obviously is ignoring me. So I show up at house last night a 7. Wife answers door, I recognise her as someone I know from grocery store, she recognizes me as customer. Explain & am here to collect payment that is being ignored. She says sorry & runs to get checkbook.
Meanwhile Dude is drunk, she tells him I am here to collect. Dude goes into rant about being charged to throw breaker, I try to explain, one of the questions I asked was did he check breaker before showing up, plus I did a thourough diagnostic & wrote on invovoice problems with unit & that he declined repairs. Also documented unit was apart & i out back together. He again rants that machine does not work. Wife says yes it does & shoves him back into house, shuts front door. While she is trying to write check he comes back out of door with more rants. She shoves him back in telling him dryer works, he is very drunk.
Kinda of funny, I got my check which I immediately put in bank early this morning, I feel sorry for her, she really is nice at the store. They got a superior service call at a very below cost price. I have another cheese dork I will be wary about in future. I don't have many, just a few. I continue business as usual.