I just love these customers who call 4 months after a service call and totally forgot what you did and they loose their copy of the invoice and call you for another problem, but when you get there it's a totally different problem and they refuse to pay you any more money.
Here is the scenario:
Back in November I had a customer who called me at 2:00 AM on a Sunday Thanksgiving weekend about a 20 year old Whirlpool direct drive washer going off balance.
When i got there promptly on Monday morning I noticed the frame of the washer totally rusted out and there was no place for the rear suspension spring to attach to. I don't mean surface rust, but the kind of rust that is totally unrepairable and no way to fix the washer but to order a whole new base. I charged him $59.95 which is our trip charge and a $42.00 diagnostic fee which required removing the cabinet to find the rear suspension spring just hanging there.
Today he calls back and tells me he just bought a new washer and he wants me to come and remove his old one and take it with me. The washer is down his basement. He tells me he will not pay me any more money to come remove his washer.
He also tells me that I was there for the washer leaking and something about a bad lid switch. That was not the case. I told him there was no way to fix the washer COST EFFECTIVELY because I would have to order a new base for the washer which is an expensive part and the labor involved would be close to $400.00
So he paid me the that day when I came out in November and now 4 months later he expects me to come remove his washer which is down his basement for free? I don't think so. What would you guys do?