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Time to sent to that old scrap pile of appliance heaven


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5 replies to this topic

#1 dave316

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Posted 22 March 2014 - 04:53 PM

Ever get a job where ur like its not worth fixing and tell customer it's time to say bye bye ?

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#2 DurhamAppliance

DurhamAppliance

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Posted 22 March 2014 - 05:30 PM

I tell them the cost of the repair and then let them make the determination as to whether it is cost effective. There are many variables the customer has to consider, many of which we may not realize such as immediate financial situation, availability of a replacement and customer attachment to the appliance.

Durham Appliance Thrift & Repair, LLC

www.DurhamApplianceThrift.com


#3 J5

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Posted 22 March 2014 - 11:02 PM

several every week

 

you have to remember that you are doing a repair and if they are going to put substantial amount of

money into it what will happen if it breaks down a week later

 

i usually use the formula of depreciation

 

say for a $1000 dishwasher , if its 9 years old there is say 1 year to go looking at a 10  year life

 

if you were to put $300 of parts into it will you get another 3 years without something going wrong ?

 

unlikely  so put that $300 towards a new one and have a new product with new warranty

 

9/10 people go with my advice and are greatful for being told the honest truth

 

as above i give the options and what i would do if i was in their situation so its in their hands

 

you often get people that are about to sell the house or just dont have the cash to buy something new so they go with the repair

 

but again back to the beginning , what do you think will happen in the near future with this product ??



#4 Scottthewolf

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Posted 22 March 2014 - 11:59 PM

Yeah, It happened to me the other day.  A couple of months ago I replaced a motor capacitor on an  15 year old Amana top load washer.  Now the motor is bad and needs replacing.  New motor is over $200 retail just for the part.

 

 Both the customer and me decided it's time for her to buy a new washer.


Edited by Scottthewolf, 22 March 2014 - 11:59 PM.

Scott Wolf

#5 Chat_in_FL

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Posted 23 March 2014 - 08:38 AM

Sometimes you just can't talk them out of a repair.

 

"They don't make this color anymore, I'll never get a new one to match my other 20-year-old appliances"

 

"I'm environmentally conscious, I'll spend the $1200 to repair it and keep it out of the landfill"

(the oil filled compressor, rubber door gaskets, heat exchanger, drier filter and other misc parts all went to the landfill instead, not to mention R-12 and energy consumed by the ancient refrigerator).


We, the unwilling, led by the unknowing, are doing the impossible for the ungrateful. We have done so much, for so long, with so little, we are now qualified to do anything with nothing.

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The views and opinions expressed in this post are those of the author and do not necessarily reflect or represent the views and opinions held by my employer. All data and information provided is for informational purposes only.

 

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#6 DurhamAppliance

DurhamAppliance

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Posted 23 March 2014 - 12:05 PM

Sometimes you just can't talk them out of a repair.
 
"They don't make this color anymore, I'll never get a new one to match my other 20-year-old appliances"
 
"I'm environmentally conscious, I'll spend the $1200 to repair it and keep it out of the landfill"
(the oil filled compressor, rubber door gaskets, heat exchanger, drier filter and other misc parts all went to the landfill instead, not to mention R-12 and energy consumed by the ancient refrigerator).


I hear this all the time. I may give only general advice but never anything as rigid as using a formula. I will tell them, however, if I am doing an expensive repair on a stove for instance, that some of the major parts are no longer available. This info can affect their decision.

Durham Appliance Thrift & Repair, LLC

www.DurhamApplianceThrift.com





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