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38 replies to this topic

#21 PDuff

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Posted 13 April 2014 - 03:32 PM

I specialize in giving stupid answers, and I'm pretty good at it.  :wacko:



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#22 Patricio

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Posted 13 April 2014 - 04:35 PM

stupid does stupid is or other stupid way


I see says the blind man, leading a lame dog, while talking to a deaf person. In other words, Not liable if you choose to follow my opinion.
IgonFishn

#23 certified tech group 51

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Posted 18 April 2014 - 09:47 AM

" He is so stupid, you can't trust him with an idea"......John Steinbeck......



#24 PDuff

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Posted 21 April 2014 - 01:51 PM

I specialize in stupid ideas, and I'm pretty good at it.  :wacko:

 

(Hijack complete.  We now return you to your regularly scheduled topic, LG)

 

We'll continue providing warranty service for the LG customers in our area, especially since there's nobody else left.  But I wonder for how much longer.  I flat out refuse to service anymore window or portable a/c's or dehumidifiers, in warranty or COD, in home or in shop.  When LG calls, I tell them no.  If it's a call that's far enough out of our normal territory, even if it's in a zip code  we service, I tell them no.  I keep expecting a phone call or e-mail from President Yu, telling me to shape up or ship out. 


Edited by PDuff, 21 April 2014 - 02:06 PM.


#25 B4UTRUST

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Posted 21 April 2014 - 04:08 PM

They probably won't drop you just because it's hard enough to keep ascs with the company much less LG factory techs. The company is going downhill. There are ascs ibn my area that nearly burned down houses and they're still getting work

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#26 PDuff

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Posted 22 April 2014 - 09:43 AM

Even though I've been flexing my muscles with LG lately, we'll continue their warranty service.  The dispatches haven't been overwhelming, actually get more calls from Assurant on LG products than LG themselves.  It's nice having access to parts, manuals, and bulletins through GSFS, even though information is available elsewhere, including this forum.

 

But the front load washer tub replacement jobs are slamming us.  Part warranty coverage on the inner tubs, plus the relatively inexpensive rear outer tub and our fair labor quote have made us the "darling" servicer for these LG customers.  It's not a bad repair, difficulty wise, but time consuming.  Especially when you're the last kid on the block left to service the product, warranty or COD.



#27 B4UTRUST

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Posted 22 April 2014 - 10:56 AM

Yeah use to take me about an hour to two hours depending on how much of a pain it was getting the washer out to work on. Got to love the old unsealed bearings going out and having to swap the rear tub half

Owner/Operator Flagship Appliance Repair


#28 BrntToast

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Posted 14 May 2014 - 02:01 AM

gotta love the new LG flat rate

we are doing tub jobs all the time now

 

next LG rant... the new smart diagnostics

customers can download an error code not displayed on the user interface

but... LG tech support cant tell you what it means after over 1/2 hour on hold

 

*sigh*


The only stupid question is the one not asked

hope i've been helpfull, if you wish to buy Brnt beer kick here


http://brnttoast.googlepages.com/home


feel free to prvt msg frigidaire questions my way

(i dont log in every day)

#29 dtechryan

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Posted 14 May 2014 - 07:23 PM

We stopped doing LG a few months ago.

 

I didn't work on it much - but after hearing their terms changing - it was hardly surprising that we dropped them in a heartbeat. 



#30 john63

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Posted 14 May 2014 - 11:52 PM

We considered *terminating* our contract as well.

 

The decision was made to tighten/reduce our coverage area---so as to reduce on-the-road-time per claim/job.

 

As it turns out---some of the unrealistic new expectations/requirements of Authorized Service Centers---were quietly dropped/not enforced.

 

Apparently---a number of ASCs emancipated themselves from LG.

 

The most recent LG Training Seminar was an *open invitation* arrangement---instead of the usual *by reservation*.

 

In my opinion---LG corporate had succeeded in alienating/losing enough of their ASCs---that a quiet effort is being made to reverse the "damage".


Edited by john63, 14 May 2014 - 11:54 PM.

To eliminate:

Musty odor

L-O-N-G cycle times

Dingy/yellowing whites

Suds error message

Slow spin speeds

Intermittent water leaks (from rear of washer)

And other annoying symptoms which vary brand-to brand.

Read below:

The *correct* amount of HE (High Efficiency) detergent that should be used in any front load or agitatorless top load washer with tub sizes 3.0 cu ft and larger is as follows:

HE: (2) Tablespoons Per Wash Load

HE 2X: (1) Tablespoon

HE 3X: (1) Teaspoon

Perform a TUB CLEAN CYCLE every (4) months.

Use: "Tide Washing Machine Cleaner"

#31 MicaBay

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Posted 18 May 2014 - 07:30 PM

LG contacted us... and we said sure we'll look at the paperwork.  HA!  Their rates don't even cover our service call, let alone labor.  Parts is whole other story.



#32 B4UTRUST

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Posted 18 May 2014 - 07:42 PM

Same with most manufacturers I think. Frigidaire pays my company $78 per call. Our trip fee is $79.95. Why do they offer such low rates?

Owner/Operator Flagship Appliance Repair


#33 john63

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Posted 19 May 2014 - 12:03 AM

<<<Why do they offer such low rates? >>>

 

**********

 

Corporate greed and lack of business ethics.

 

Business Ethics is no longer taught at Yale & Harvard Business Schools.

 

Socialism & unions are the children of this type of corporate ignorance/indifference.


To eliminate:

Musty odor

L-O-N-G cycle times

Dingy/yellowing whites

Suds error message

Slow spin speeds

Intermittent water leaks (from rear of washer)

And other annoying symptoms which vary brand-to brand.

Read below:

The *correct* amount of HE (High Efficiency) detergent that should be used in any front load or agitatorless top load washer with tub sizes 3.0 cu ft and larger is as follows:

HE: (2) Tablespoons Per Wash Load

HE 2X: (1) Tablespoon

HE 3X: (1) Teaspoon

Perform a TUB CLEAN CYCLE every (4) months.

Use: "Tide Washing Machine Cleaner"

#34 btenpin

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Posted 19 May 2014 - 07:54 AM

We don't do them either but the brethren must be holding firm.

 

We probably get 4-6 calls a week from them because they can;t find anyone mostly cod, but a few warranty and they pay our flat rate.

 

I have had numerous call asking us to sign up as a servicer.  Told them until the rate has 3 digits there is no point talking.



#35 PDuff

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Posted 19 May 2014 - 11:09 AM

Three digit warranty rate?  I'm afraid I'll be in a galaxy far, far away when that becomes reality.  And not just manufacturers' rates, but service contracts as well.  We're currently locked in mortal combat with Assurant over what they consider fair labor rates.



#36 J5

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Posted 19 May 2014 - 03:01 PM

i remember being told by a service agent as to the reason they did x brand of warranty work

 

the reason was to get them in the door of the customer so they could then promote their business and capture

future work direct with the customer

 

you could liken it to supermarkets using 'loss leaders' to get you thorough the door and then they make more from you in other ways



#37 DurhamAppliance

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Posted 19 May 2014 - 08:45 PM

The loss leader theory is one of the reasons ASTI business training classes suggest that at least 15% of your business be warranty work.... Ie for marketing as well as support... We have decided to do 0%

Edited by DurhamAppliance, 19 May 2014 - 08:45 PM.

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#38 Applianceman97

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Posted 20 May 2014 - 12:14 AM

No warranty work is for the cool kids. No warranty work here. You can't tell me what I should be paid! I make the rules. Hahahahaha

Kicks major Samsung booty first, asks diagnostic questions later.

http://www.justintimeappliance.com
 


#39 MicaBay

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Posted 21 May 2014 - 08:50 AM

No warranty work is for the cool kids. No warranty work here. You can't tell me what I should be paid! I make the rules. Hahahahaha

Same strategy has worked for over 20 years that my pops-in-law has been in the business.  Quality over quantity....






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