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Whirlpool Cabrio WTW7800XW4 Top-loader overfilling bleach dispenser?

leak bleach cup

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8 replies to this topic

#1 skintdigit

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Posted 29 March 2014 - 10:53 AM

Anyone encountered this? Thought it was a a leaky hose or a crack in the dispenser after observing the leak while the machine was running with the back removed. After removing the dispenser/hose and filling them manually I find no leaks, though, and there are no obstructions in the siphon outlet.

 

The machine has a switch on the console that apparently turns on or off the bleach and fabric softener functions. Water enters the bleach dispenser even when this switch is set to the "off" position. Is this normal?


Edited by skintdigit, 29 March 2014 - 10:56 AM.


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#2 sh2sh2

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Posted 29 March 2014 - 01:00 PM

i have seen this and fixed it by replacing the dispenser, don't know what fails inside it but i have replaced 3 or 4 of them for this reason, also the dispensers are always flushed pushing the button just changes the wash pattern from what i understand.



#3 Samurai Appliance Repair Man

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Posted 30 March 2014 - 09:13 AM

Is this the part you replace for this problem, sh2? Part number: AP4364532

Part number: AP4364532



#4 sh2sh2

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Posted 30 March 2014 - 01:41 PM

yes



#5 skintdigit

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Posted 03 April 2014 - 10:30 AM

Thank you. I'll look at it again, would like to know what is causing the leak before just swapping parts...monkey style. Customer says fabric softener cup did the same thing on the last use...can't verify that one, though. Will run diagnostics and do some manual flushes. Sensei sez all leaks are visual, and this one is, too......but it vanishes when the leaker is removed from the machine. Thinking maybe there is a crack that is open only under the small stress of having the cup snapped into its resting position in the machine. Water is definitely getting to the top of the bleach cup...the lid spring directly on top of the cup is showing some abnormal rusting.


Edited by skintdigit, 03 April 2014 - 10:45 AM.


#6 PDuff

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Posted 03 April 2014 - 12:19 PM

Per Service Pointer W10545059A:

 

Concern:  Customer may see dispenser overflow or a small amount of water on the floor.  Dispenser overflows may also cause left hinge to rust or not function properly.

 

Cause:  Possible high rate of water flow into the dispenser may increase chance of overflow.

 

Correction:  Remove old dispenser assembly and replace with new dispenser with additional drain port.  (Important--Depending on the model, the dispenser may be labeled as either a Bleach dispenser or Stain Remover dispenser.  Some models have both, but only the left/rear dispenser has the additional drain port).

 

Serial Numbers:  Date codes between C000 - C330  (12/25/2009 - 7/23/2013)

 

Your particular model requires dispenser P/N W10187307.  Other models listed in this pointer require different dispenser P/N's.



#7 Samurai Appliance Repair Man

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Posted 03 April 2014 - 12:44 PM

Per Service Pointer W10545059A:

 
 
Domo for the pointer reference, Brother PDuff.  I had seen that one a long time ago and thought it was on my hard drive but couldn't find it.  I'll get a copy from Service Matters and add it to the Downloads section.  UPDATE:  Done.
 

Your particular model requires dispenser P/N W10187307.


That's the one I linked to above.



#8 skintdigit

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Posted 05 April 2014 - 09:54 AM

Wow...thank you very much, gentlemen. The service pointer addresses the symptoms exactly. Will order the replacement. 



#9 skintdigit

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Posted 05 April 2014 - 12:54 PM

BTW, Samurai and PDuff, did either of you find the service pointer and photos amusing?







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