<<<the frame was cracked also.>>>
<<<Wenting was clear & short.>>>
A scorched/buckled/cracked frame is indicative of excessive heater cycling (blocked venting)---but can also be caused by venting that is too short---causing the element to remain on for excessively long periods. Especially if the customer does small loads of laundry (a widow/widower for example).
Thank you John63, As usual profession insight to perfection. Again your immense experience in appliance service & repair is shared.
I looked at the parts diagram provided by APP,& it does not denote the mechanism that I did not examine because it was not the original complaint. The client pushed switch to engage as I was leaving. I was not sure what it was she swithched on until our conversation this morning.
Yesterday I Installed the correct Whirlpool OEM heating element that I had to travel 25 miles to Ist Seville parts supply to Obtain (chased down) proper replacement part to effectuate the correct repair. And in the process of doing a thorough complete & proper service & repair I not only replaced the defective heating element (which was the original complaint, runs but quit heating) I replaced the limits, fuses & thermistor with genuine Whirlpool replacement parts for extra insurance because I do provide a 12 month warranty on parts & labor.
While there I also repaired a Duet washer that was giving a LD, F9E1 error code. It is another topic I will address when I get a chance to post a appropriate topic.
Lastly, These clients have another Duet (not a steamer) dryer that has the same complaint...runs with no heat. Yes they have 2 sets of laundry machine I will be running a service call early next week, While there I will be examining the steam Duet control panel more thoroughly. I will attempt to post pictures in the process.
Thank you again for this wonderful forum where answers may be found. Patricio
Edited by Patricio, 10 April 2014 - 11:34 PM.