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Neptune MAH7500


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14 replies to this topic

#1 DaveJohnson23

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Posted 16 April 2014 - 05:13 PM

MAH7500AWW

10804841YY
 
I've had this washer since approx. 2001, no problems.
 
I have my first problem today - wash cycle not complete and get a 'speed indication error'.  Tub still full of water, will not drain or do anything when i push the start/pause.   I got error codes 62, 62, 6, 3 when i went to diagnostic mode.
 
The tub will spin when i manually turn it.
 
Is this a motor/control board problem?    If not, other thoughts?
 
Thanks Dave
 


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#2 micabay

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Posted 16 April 2014 - 09:29 PM

Would you change the oil in your car if you had a flat tire? Your washer is full of water, yes? Look towards the device that primary job is to get rid of that water, the drain pump. A WetVac is your best friend when you need to pump water out manually.
Unhook the drain pump and look for foreign objects, coins hair clips and such.

#3 Samurai Appliance Repair Man

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Posted 16 April 2014 - 09:39 PM

May just find something jamming the pump:

 

 

Or the pump could be bad Part number: AP4035317

Part number: AP4035317



#4 DaveJohnson23

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Posted 16 April 2014 - 09:42 PM

thanks guys - i will look into the pump tomorrow.  water is out.



#5 DaveJohnson23

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Posted Yesterday, 10:31 AM

i took both hoses off this Neptune pump.  no foreign objects.   just a wet floor! :)    



#6 DaveJohnson23

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Posted Yesterday, 12:47 PM

[/URL]">http://DSCN2015.jpg



#7 micabay

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Posted Yesterday, 02:09 PM

[/URL]">http://DSCN2015.jpg



Something didn't quite add up when you tried to post a picture.

As for the pump. Does the impeller turn easily? Do you feel the magnets giving you a little bit of resistance then pushing a little? (Same exact force when you push two magnets towards each other) If so, try pulling up on the impeller shaft slightly and turning it. Is the force weaker? If so, you are holding a bad pump in your hands.

#8 DaveJohnson23

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Posted Yesterday, 02:12 PM

i can see the picture fine - along with the black burn marks on the green board! :)  are you telling me you can't see the picture i posted?  maybe i need to change my settings on photobucket so you can see.  let me do that and tell me if that makes a difference.  



#9 DaveJohnson23

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Posted Yesterday, 02:27 PM

[/URL]">http://DSCN2015_zpsa15d3711.jpg



#10 DaveJohnson23

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Posted Yesterday, 03:16 PM

let me know if the picture still doesn't work and i'll check on it later.

 

i do have the pump out.  nothing in it.  not sure about your description on turning the impeller to determine good pump/bad pump.

 

i do know that the motor control board is 'burnt' in one area - hopefully you can see that in my picture.

 

thanks,dave



#11 sh2sh2

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Posted Yesterday, 05:36 PM

yup that is the motor control, you need a motor conversion kit because they dont make that board anymore



#12 Samurai Appliance Repair Man

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Posted Today, 07:52 AM

Motor and control board kit Part number: 12002039

Part number: 12002039


#13 DaveJohnson23

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Posted Today, 09:30 AM

Thanks guys.

 

If I put this replacement kit in, will it 'fry' right away again?  I.e. is there something that caused this to happen, or was it just it's time?   Dave



#14 Samurai Appliance Repair Man

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Posted Today, 11:11 AM

 

If I put this replacement kit in, will it 'fry' right away again?  I.e. is there something that caused this to happen, or was it just it's time?   Dave

 

Usually, these boards just fail from age and heat.  It's possible something else took it out and that it would fry again but unlikely.  And if that does turn out to be the case, just return it for a refund.  (Yes, you read that right.)



#15 DaveJohnson23

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Posted Today, 02:30 PM

Alright Samurai.......

 

I thank you for your help here.

 

I just ordered the part from your link - although I certainly could have ordered it elsewhere for less money, I decided to order it thru you given your great return policy that you quoted above and your service here - allowing me to post questions, watch videos, etc.   

 

Hopefully this will be it and i can make ma happy and get rid of these soon to be mountain of clothes (5 kids).....

 

Dave






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