One of neat things about this line of work is that you never know where the day may take you, and who you may meet. Over the years I've provided service to the famous and infamous. Royalty, legendary sports figures, Oscar and Grammy winners, notable TV personalities, and many others. Just thought I'd share a recent call, for somebody you might have heard of.
A few weeks ago, I answered a phone call from a new customer. The caller ID showed the name Ronald McDonald. Ok, I think to myself, probably the local McDonald's restaurant manager calling in about a washer problem, or something. As it turned out, it was really Ronald McDonald, but not the one you think. Ron McDonald was calling me about a problem with his dryer. After a few questions, I determined that he had a vent restriction and referred him to a friend with a Dryer Vent Wizard franchise. (My Spiderman days are way behind me)
The following day I receive another call from Mr. McDonald. He thanks me for the referral because he did indeed have a vent restriction, but he's still having a problem with the dryer. So I saddle up and head on out. I wound up replacing the element and door switch. Mr. McDonald was very nice, grateful for my honesty with the vent cleaning referral and the prompt follow up service.
A couple of weeks later, I'm home on Sunday night watching television. During the first commercial break of "The Walking Dead", a Taco Bell commercial comes on, touting their new breakfast menu. Apparently they scoured the country for real guys named Ronald McDonald to use in their new advertisement. And there, on the screen was Mr. McDonald himself. So I yell out to an empty room, "Hey, I just fixed that guy's dryer!"
And now, another story in the same vein (For Brother john63):
It has also been my privilege to provide service for many WWII veterans. Many of them unsung heroes whose accomplishments far outshine those of any celebrity.
I receive a warranty call on an LG refrigerator with torn fresh food door gaskets. I advise my customer that would like to preorder the replacement gaskets to have them on hand for the initial service call.
A few days later I arrive on site and am greeted by an older gentleman who leads me to the kitchen and leaves me to complete my work. I couldn't help noticing all of the great pictures on the walls, showing different types of vintage military aircraft. As he signs my work order, he proudly advises me that during the war, he was a pilot of a B-17 bomber, and that he had been contacted by The History Channel. They wanted him to participate in a show where he and other surviving crewmembers would be able to fly in a reconditioned B-17. "The Flying Fortress" I ask, and he nods in agreement. The conversation continues for some time until I have to leave, wishing him to have a good time and call me if there's any problems with the refrigerator.
A couple of months later, I'm home on a Sunday morning, watching television and flipping through the channels until I come across a show about the B-17 Flying Fortress. It was The History Channel, and sure enough there was my customer, accompanied by other B-17 pilots and crewmembers, taking the reigns of the aircraft they know so well. So I yell out to an empty room, "Hey, I just fixed that guy's refrigerator!"
Edited by PDuff, 16 April 2014 - 06:59 PM.