Ok, today's rant is about customers who always seem to call around 6PM on Friday evenings and want me to drop everything on Saturday morning to look at their refrigerator that stopped cooling.
Here's what I got today. Yesterday, the customer called around 8PM last night about a refrigerator that stopped cooling. Customer begged and pleaded for me to come this morning (Saturday), so I cancel my plans to get my brakes fixed in my van.
Get there and now refrigerator is working normally. Gave the customer a quote for an adaptive defrost control board, Blue book price is around $370, so tell the customer since it's already defrosted, I can take $70 off the bill, and replace the ADC board for around $300 total. Customer says, forget it, if it happens again I will buy a new refrigerator. So, once again, I just collected the trip charge and my diagnostic fee.
I get pissed when I cancel my weekend plans for an emergency refrigerator call and then the customer declines the repair.
Pretty soon I will no longer run weekend calls if customers keep declining the repairs.