Customer complaint was "water paddle broken and no ice". The water paddle had some snapped tabs; I put it back on so that it would call for water and told the customer this was a temporary fix until I had an intact paddle.
Ice bin is actually full. Customer was pressing the ice paddle and nothing happened. Accessed the wire harness, found the power for the augur motor, no voltage when pressing the paddle with the door taped shut.
Unhooked the UI and unplugged the switch leads for the ice paddle. Pressed in the paddle. "Open line". Triple checked. Check the leads for the water paddle to make sure I had a good read on these small leads, went between "OL" and continuity there.
My parts drawing is not showing the push button switches under the paddle. There is a housing that says "part not serviced."
Is my customer SOL?