Another one of my pet peeves, We always seem to get the customers who call at 4PM, especially on Fridays, and yes we even get calls on brand new in warranty refrigerators and the customers demand we drop everything and come rushing out for a no cool refrigerator and when we get there it's their second refrigerator that's in the garage, or the customer has unplugged it because it wasn't working anyhow.
Sick of Not Making Any Money
Posted 07 June 2014 - 07:01 PM
I also refuse to go into a customers home unless the actual homeowner is there too. I hate explaining to another person who doesn't even live at the house what's wrong or not wrong with the appliance and then he or she tries to explain it to the homeowner and they don't explain it correctly.
I had a refrigerator still in warranty, shoved in a hole not big enough for the refrigerator in a dirty filthy house and the complaint was no water through the water dispenser and no ice, SO I killed myself trying to get the refrigerator they shoe horned in the hole out from the wall and sure enough the plastic water line going from the house water supply to the refrigerator was severely crimped, I even showed it to the lady who was there at the time. I told her the tubing is not part of the refrigerator and therefore it is not covered under warranty.
I also told her to tell them to go to the local hardware store and replace the flimsy plastic tubing with a braided stainless steel water line that won't crimp. Instead, the go and replace the water filter and the lady who was there at the time calls back and tells me it's still not working. I tried to explain it to her again and she just doesn't understand and insists I come back. THEN I get a call later in the day from the homeowner about how rude I was to the lady on the phone and he tells me I should not be complaining about the poor install on the refrigerator and that I have a bad attitude and that they will call somebody else.
Good ridens to customers like that, I really don't need them on stinking warranty calls that barely pay anything.
We refuse to reinstall copper tubing, Which is why SS hoses are part of the truck stock.
- Scottthewolf likes this
Posted 12 August 2014 - 07:45 PM
If you are a good technician I would either start my own company or go work for one of the big appliance companies.
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