So tell me some of your stories about customers who did something un-dang-believable.
Had a guy tell me he'd put in a bearing kit on a WTW6600SW1 a few years ago and the bearing had gone out. Since then he'd had surgery and he didn't feel he was physically up to it. So he wanted to know if I'd put in the replacement bearing.
You know, it honestly never occurred to me that someone would open up a part package with an instruction book -- an instruction book that very clearly says "use every part" -- THROW THE INSTRUCTIONS AWAY, look up how to change just the bottom bearing on YouTube, ("well, that was the only one that was bad, you see") and then throw the other parts away "because he didn't need them."
So yeah, that machine is pretty well done. Based on the neat YouTube trick he found, the outer ring of the bottom bearing is embedded in the outer tub and ain't ever comin' out. He kept telling me "well, I'm a farmer so I just farmered it."