(This is long...sorry.) I bought the extended warranty from Whirlpool. This entire thing will sound crazy, but you can't make this stuff up! We bought the washer and dryer in Sept. 2011 while building a new house. They remained in storage, in original boxes. Construction delays led to a later installation date, late May 2012. We moved in about June 1. Washer was registered with Whirlpool with an install date of May 30, 2012. (Their certified repair tech actually helped with registration when he came out to replace circuit board in mid-June 2012.) After another service call in Sept. 2012, I thought it would be smart to purchase an extended warranty, since we'd had a couple of significant repairs within 6 months of installation. Purchased extended warranty in Sept. 2012. Since the one-year original manufacturer's warranty ran from May 30, 2012 to May 30, 2013, the extended warranty was supposed to run May 30, 2013 to 2014. The warranty rep had difficulty processing that date range. For whatever reason, it was entered as Sept. 2011 to Sept. 2012, coinciding with purchase date -- not installation or in-service date. At the end of our very long conversation, he told me he was having difficulty editing the dates and would have to get with a supervisor to override or correct. I got an email copy of the warranty and just filed it. I didn't pay attention to its terms.
The spin cycle noise/bad bearings issue began in May 2014. This should have been covered by the extended warranty. Only when I pulled the contract to make arrangements for repair...through the warranty's servicing...did I realize that the contract dates were wrong. I have been fighting this since the end of May and have escalated to Whirlpool's executive offices. They confirmed that their database shows installation as May 30, 2012. I thought that would be *the* key to resolving the dispute over the start/end of the extended warranty -- which should have taken effect at the end of the original manufacturer's warranty.
The warranty team called last week to confirm that they have changed the dates to reflect May 2013 to May 2014, or a May 30, 2012 installation date; however, the latest twist is that they actually *cancelled* the warranty contract two days after its issuance! It appears that the rep who had difficulty entering the correct date range at the time of purchase went in and cancelled the original agreement -- but never reissued a corrected contract. I was floored, as I thought I had a binding agreement from day one. After the call last week, I went back and found the credit on our CC statement from two years ago. Either I completely overlooked it at the time, or I assumed it was some bookkeeping thing and just ignored it. I had my email copy of the contract, so it never occurred to me to follow-up. And, since I certainly never authorized the warranty cancellation, it just wasn't on my radar. We shall see whether they stand behind this, since their employee's or agent's mistake is what led to this latest issue.
(Whew! Does anyone need a cold one after reading this?!)