I had an interesting call come in for a GE electric dryer, the customer said it got very hot to touch on the top panel, specifically in the area close to the control panel and also on the metal panel behind the control panel. When I went and tested it, it didn't act up. It heated and tumbled, but the panel did not get hot--just a little warm if anything. I used my digital thermometer to monitor the temperature, and it was cycling the heat on and off consistently. My first thought was a clogged vent or exhaust duct in the dryer, but everything was clear. Not only was it clear, but the vent was also very short and went out an outside wall. The customer was/is afraid of it starting a fire. I assured them that there are several thermostats and safetys that should prevent that from happening, but I'd still like to get to the bottom of it regardless. I even tested the dryer with the timer set to 40 minutes and *did not* turn the dryer on to see if maybe it's powering the heating element when it's turned off. Rare scenario, but I've seen it before. It does not appear to be powering the element when it's off. I checked for the heating element shorting to metal, and did not find any evidence visually or with my meter. With the dryer re-assembled it, I tested it one more time, and it is not making the top panel hot--again, it was warm at most. I just realized now that I never tested it with clothes in it. I presume that would force the heat to stay on a bit longer, and perhaps produce the results they had called me over for.
Is this thing just a piece of crap? Or is there something I overlooked? I'd love to get to the bottom of this, can anyone offer any suggestions? Again, the model is DBXR463EG6WW.
P.S. What I'm referring to by the 'top panel', I mean the big rectangular panel in front of the control panel that gets removed when taking the dryer apart by removing the 2 philips-head screws behind the door. Just trying to clarify as well as I can, hopefully that helps...