Need appliance parts? Call 877-803-7957 now or use the parts search box:

Parts Search

Learn appliance repair at online the Master Samurai Tech Academy.  Learn more.  Earn more.

FAQs | Repair Videos | Academy | Newsletter | Podcast | Contact

4everJAZZ

GE sxs Fridge PSS27NSTCss Ice Dispenser not always working

7 posts in this topic

Good day Forum... I am currently having an ongoingi ssue with a Ge sxs Fridge #PSS27NSTCSS. The ice dispenser is not working all the time. In fact, MOST of the time... but if you leave it alone for 15-20 mins., it Will distribute ice 1ce or 2ce... then STOP working again.

 

I looked at and tested the solonoid, the actuator, and switch. All are working properly and the rear solonoid, plunger all rear parts are working properly.

 

I read on an internet search that a similar situation required a MAIN control board replacement??? and I also read something about the Dispenser control board but have no info about 'PROVING' which board might be the problem.

 

Can anyone guide me in this??? I surely would appreciate your expertise and experience..... Thank You... 4Ever...JAZZ!!!

Share this post


Link to post
Share on other sites

Need appliance parts? Call 877-803-7957 now!

ALSO... The water is dispensing fine... No Problems there. Just the Ice.

 

WHEN it works... it only dispenses maaaaybe 2x. (got it to dispense 3 consecutive times 1ce). Then it Stops and wont dispense anymore unless you leave it alone for a while... then... MAY dispense again... and maybe not...... Moody.

THX.

Share this post


Link to post
Share on other sites

I'm very new at this,  but 2 weeks ago I had a newer GE Fridge (not your specific model) with the same issue. I replaced the solenoid,  even though it tested well as I thought it might be an intermittent problem. Well long story short is was one of wires in the harness for the solenoid was broken, looked like it had been damaged in manufacturing. I guess the vibration of the buzzing solenoid would occasionally cause an open. Just food for thought.

Edited by Squeaky Clean

Share this post


Link to post
Share on other sites

The motherboard is the most likely culprit of flaky dispenser operation.  Be sure to inspect the wire harness connection for the freezer door for damage or corrosion.

 

Here's a quick and easy test of a faulty motherboard.  Open the fresh food door, hold the door switch closed, and verify air flow at the diffuser.  With the freezer door closed, press the ice dispenser.  If the evaporator fan and/or compressor shut off, you have a shorted motherboard.

4 people like this

Share this post


Link to post
Share on other sites

THX Pduff for the board check info. Im gonna try that bit of advice... Do u know about checking the dispenser/ IM  board?


BTW.... I looked at the wiring too but couldn't see any breakages. THX.

Share this post


Link to post
Share on other sites

Hello Forum.. I nedded to refresh this topic, as I am still looking for more advice and expertise. I have not yet... gone back to change out Any Boards, so am looking for any and all input before I do. Thanks in Advance...... 4Ever JAZZ!!!

Share this post


Link to post
Share on other sites

The water inlet valves and augur motor are all controlled by the muthaboard.  You could put the control into diagnostic mode to check for a communications error between the dispenser board (just a user input board) and the muthaboard.  Chances are, you won't find anything wrong, which again leads to the conclusion of a bad mutahboard.  Part number: AP4436216

Part number: AP4436216

Share this post


Link to post
Share on other sites