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Fisher Paykel GWL11 Washer


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7 replies to this topic

#1 PAppliance

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Posted 25 September 2014 - 08:13 AM

Hello all,

I have a technician working on a Fisher & Paykel GWL11 Washer, I have downloaded the service manual and supplements from this site and have provided them to my tech.  Customer was complaining that the hot water LED was flashing and the machine would not complete the cycle.  We verified that hot water was coming into the machine, and the thermistor was within specs, so we ordered and replaced the hot water valve.  The machine still will not complete the cycle.  The machine will fill, wash, drain, spin, then before it goes into the rinse cycle it will stop and the hot water LED will flash.

 

We do not normally service Fisher & Paykel units, so we are not that familiar with them, any ideas would be appreciated.

 

Thanks,

Ryan



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#2 PDuff

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Posted 25 September 2014 - 09:25 AM

Is the unit getting cold water?



#3 PAppliance

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Posted 25 September 2014 - 10:19 AM

Both hoses were removed from the back of the machine and turned on to flow water directly into the tub.  Both hot and cold have good water supply.  Machine turned on cold wash, cold water comes in.  Machine turned on hot wash, hot water comes in.  Not sure what else would be able to turn that hot water LED light on and prevent the machine from completing the cycle



#4 stewartservice

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Posted 26 September 2014 - 06:35 AM

Have you gone into diagnostic mode and found any fault codes ? That flashing is supposed to indicated poor/ insufficient hot water intake. Have you run the hot water valve in the service mode for an extended length of time to insure that the hot water stays flowing ? I've seen valves fail after getting hot from use and house water shutoffs actually closing after getting hot from the hot water flowing through it. Hoses reversed? Wiring plugged in tight? Clean filters on valve inlet side?



#5 PAppliance

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Posted 29 September 2014 - 01:09 PM

I went out to the house personally over the weekend to look at the machine.  I talked to the customers more in depth and found that it was an intermittent problem, and both hot and cold LEDs were flashing, not just the hot.  The customer only mentioned the hot LED flashing because she never uses the hot wash setting, so she thought that was odd.  There were no fault codes stored in diagnostic mode.  I ran the hot and cold water through the diagnostic mode, and both were working.  I ran the hot valve for an extended period of time (filled the 1/2 the tub with hot water) and drained it out.  I could not get the machine to duplicate the error.  I pulled the drain hose out of the wall and it was sticking about 2 feet down into the drain pipe, so I moved the plastic goose neck so it only stuck into the drain pipe about 6".  The water may have  been siphoning through the drain, but it's hard to tell since I could not get the machine to duplicate the error.

 

My impression is that I like the diagnostic mode on the FP machines(easy to check individual water valves and drain pump), but it is difficult with an intermittent problem and no fault codes.



#6 J5

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Posted Yesterday, 04:04 AM

i would bet my left nut it was syphoning out

 

you want only 1 inch of drain hose down the drain pipe
 

if the drain hose is down under the water it can syphon out and register faults as described



#7 applianceman97

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Posted Yesterday, 09:56 AM

i would bet my left nut it was syphoning out

 

you want only 1 inch of drain hose down the drain pipe
 

if the drain hose is down under the water it can syphon out and register faults as described

Whats wrong with the right one? haha.

 

On a serious note. I agree with brother J5.


Kicks major Samsung booty first, asks diagnostic questions later.

http://www.justintimeappliance.com
 


#8 J5

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Posted Today, 02:31 AM

Whats wrong with the right one? haha.

 

On a serious note. I agree with brother J5.

 

 

the gf got the right one ;)

 

its been a while but iirc there is a fault code for this sort of issue as well

 

but this machine is coming up with a user fault code since the water level isnt changing so its showing a no tap fault






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