So yep, got the call back!
Customer complaining about the fan making noises, so I figured the fan blade was rubbing on the housing or something.
Got there, the fan blade rubbing on a chunk of ice, so I was thinking the drain pan wasn't positioned properly and water was spilling back.
Got the top panel off, put it into defrost, waited a bit, water draining good, but there definitely water right at the front left corner of the pan.
Got my head in there and noticed the defrost thermostat and stat was protruding past the drain pan about an 8th of inch and obviously water was dripping from it and completely missing the pan.
From what I can tell the evap is firmly and correctly sitting in the pan, it seems like if the pan were just a little wider, it would prevent this.
Here's a shitty pic of it.
Not sure if the pic is gonna show, or if I posted it right, if not I repost.
Has anyone else seen this?
Did I just not install it correctly? Or is it just a shitty design?
Did they redesign the pan and I got an old version?
I tried to make a little shitty deflector with some foil tape, not sure if that's really gonna last, was thinking I might need to make some type of flashing to direct the water in the pan?
You can kinda make out that water droplets barely just miss the pan, I'm thinking of trying to mount some flashing and zip tie it to the evap? Sorta like a cover.
What y'all think?