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The Secret to being an Ace appliance repair technician

pre-diagnosis service calls ace tech first call completes

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#1 Samurai Appliance Repair Man

Samurai Appliance Repair Man

    Shōgun

  • Master Samurai Tech
  • 29,810 posts
  • Location: USA
  • Flavorite Brew:Sapporo Original Draft Rice Lager

Posted 04 December 2014 - 06:49 PM

Are you going on service calls without having pre-diagnosed the appliance and problem, figuring you'll just shoot from the hip like a cowboy?

 

Listen, Hoss, the days of cowboy service calls are long gone. With today's computer-controlled appliances, if you don't walk into the house with a game plan already in mind, you're gonna look like Bubba the Parts Changing Monkey instead of an ace technician who will inspire customer loyalty and referrals.

 

This one thing will take your repair business to the top. Watch and learn the technique of a Master Samurai Tech. You'll dramatically increase both your first call complete (FCC) rate AND customer satisfaction. Both of these combined means increased profitability for tech owner/operators or increased compensation for tech employees.

 

 

This presentation is just one of the many killa appliance repair techniques we teach at the Samurai Tech Academy to help you become an ace appliance repair tech and increase both customer satisfaction and profitability through increased FCC rates. 

 

If you have any questions about the Samurai Tech Academy that aren’t answered on our FAQ page, just contact us by phone or email.

 
Read about our current offerings of online appliance repair courses. Take our sample course to get a feel for what it’s like to learn appliance repair online at the Samurai Tech Academy. Finally, enroll in the course or courses of your choice.
 
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#2 Applianceman97

Applianceman97

    Baby Sensei

  • Grand Master Funk
  • 2,081 posts
  • Location: USA
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Posted 05 December 2014 - 10:23 AM

Words of wisdom from the master himself!!! Great video Brutha!


Kicks major Samsung booty first, asks diagnostic questions later.

http://www.justintimeappliance.com
 






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