Are you going on service calls without having pre-diagnosed the appliance and problem, figuring you'll just shoot from the hip like a cowboy?
Listen, Hoss, the days of cowboy service calls are long gone. With today's computer-controlled appliances, if you don't walk into the house with a game plan already in mind, you're gonna look like Bubba the Parts Changing Monkey instead of an ace technician who will inspire customer loyalty and referrals.
This one thing will take your repair business to the top. Watch and learn the technique of a Master Samurai Tech. You'll dramatically increase both your first call complete (FCC) rate AND customer satisfaction. Both of these combined means increased profitability for tech owner/operators or increased compensation for tech employees.
This presentation is just one of the many killa appliance repair techniques we teach at the Samurai Tech Academy to help you become an ace appliance repair tech and increase both customer satisfaction and profitability through increased FCC rates.