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Washer going off balance #GTWN4250DOWS

Balance

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4 replies to this topic

#1 AARDL

AARDL

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Posted Today, 11:01 AM

Hi,

Sorry but I did not put unit into diagnostics before I put the new shocks on. Home owners complaint "unit getting off balance real bad."

Home owner called back and said the unit is still getting off balance real bad.

 

I'm just trying to pre-diagnostics this time. I downloaded anything pertaining to the GTWN to Evernote for retrieval on Monday if needed.

 

I'm thinking maybe motor is bad, just a guess.

Any impute on this.

 

This is what I replace on Wedsday. Shock parts #wh16x10158 2 ea. front

                                                                             #wh16x10159 2 ea. back

                                                                             #wh01x10001 4 ea.

I thought shocks would have solved problem, like on some of the WP washers that I have replace the shocks on them.

 

Thanks for your input.

 



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#2 Applianceman97

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Posted Today, 01:27 PM

I have seen these machines stretch the suspension springs because the factory shocks become so weak. Could be part of the issue. Also their load size.
Just-in TIme Logo.jpg

Kicks major Samsung booty first, asks diagnostic questions later.

http://www.justintimeappliance.com
 


#3 DanInKansas

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Posted Today, 01:34 PM

I'm sorry if this sounds cranky, but I have a migraine while typing. 

 

Did you actually watch the machine?  Did you actually talk with the customer about how he or she is doing laundry?  Did you check the damper straps?  Did you look at the detergent box while you were in the room?  Did you look at the motor to see if it was flashing any of its error codes? 


What is the simplest, dumbest explanation? Because that's the most probable one. 


#4 Applianceman97

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Posted Today, 01:42 PM

Well that's what I get assuming what machine this is. Sorry just looked at the model and realized its a top loader.

Not much to go wrong in the suspension system. You need to see if the machine has any error codes stored. As Dan said, talk to the customer! Make sure that the tub isn't loose.
Just-in TIme Logo.jpg

Kicks major Samsung booty first, asks diagnostic questions later.

http://www.justintimeappliance.com
 


#5 AARDL

AARDL

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Posted Today, 03:46 PM

I'll check those two things tomorrow.
Thanks





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