Got another asshole customer for you.
Homeowner not home, so her mother is at the house waiting for me. Not even 5 minutes in the call she is sticking the phone in my face to talk to her son in law.
He's asking me what could be wrong with his 8 year old GE front loading washer. Mind you the dryer is stacked on the washer, there is less than a foot of room in front of the unit, laundry tub is on the left, and a mountain of clothes and filth on the floor, so all I have room to do is remove the bottom front access panel.
Description of problem was loud bagging noises and smoke coming out the door of the unit in the spin cycle.
I run the machine on high speed spin, no strange noises or smoke.
I then go out to my van to check for possible recalls on the unit and find none. THEN the woman of the house comes home, She just stands there glaring at me through the open window of my van. I look up and say "Hi Ma'am, I am just checking to see if there are any recalls out there on your washing machine." She says in a very angry sounding voice "EXCUSE ME?"
I repeat myself and then she says "My mother says you were rude to her, you complained that we didn't tell you the washer was stacked on the dryer and you don't even try to take the machine apart to see what's wrong with it. "
I then say, "I already know what's wrong with it and it is not worth fixing. You need a new outer tub and a wash basket, The repair can't be done here, we would have to bring the machine in the shop because you don't have enough room to do the work here. It's not worth fixing."
She then says, "How do you know that without taking it a part?
I then say:
I have been a professional appliance technician for over 20 years, I know what I am doing.
I then give her the bill for the trip charge and she refuses to pay it. She tells me I need to leave her house now. I pack everything up and leave and totally ignore her foul mouth.
I don't need assholes like her telling me how to do my job.