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Samsung Frontload Washer No Drain M# WF203ANS/XAC

samsung frontload washer no drain help

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16 replies to this topic

#1 RiverviewAppliance

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Posted 26 August 2015 - 04:31 PM

I got a call for a Samsung Frontload washer not draining today, I started it on spin only cycle and the door locks, then nothing, no humming no tub movement nothing. The only exception is I can hear a relay clicking twice (1 second between clicks) every 10 seconds. Pump motor is supposed to be 13.9 ohms and I read 14.5 ohms. With the door closed and cycle started I'm getting 0 VAC across line and neutral at the control but I'm getting 120 VAC with respect to ground on both the line neutral wires at the control. The door latch passed a continuity test and with the door open I get 8 VDC, closed I get 0 VDC. I'm not sure where to go from here. I'm not familiar with Samsung as a brand so any help is good help. Thanks.

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#2 Applianceman97

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Posted 26 August 2015 - 04:32 PM

120 VAC from Line to ground and Neutral to ground?


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Kicks major Samsung booty first, asks diagnostic questions later.

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#3 RiverviewAppliance

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Posted 26 August 2015 - 04:34 PM

Yeah, both.

#4 Applianceman97

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Posted 26 August 2015 - 04:37 PM

Do you have the fast track for this unit?


Just-in TIme Logo.jpg

Kicks major Samsung booty first, asks diagnostic questions later.

http://www.justintimeappliance.com
 


#5 RiverviewAppliance

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Posted 26 August 2015 - 04:47 PM

It won let me, says the file is too big. It's available in the downloads though.

#6 RiverviewAppliance

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Posted Yesterday, 07:07 AM

Is there anything I can do to make it easier to get help?

#7 Samurai Appliance Repair Man

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Posted Yesterday, 07:11 AM

It won let me, says the file is too big. It's available in the downloads though.

 

I don't know what this means. Are you getting an error message? If so, what is it? Is the error message from your network, device, or from the site? Screenshot?



#8 RiverviewAppliance

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Posted Yesterday, 07:21 AM

Yeah I tried to post the pdf file and it said the file was too large (over 500kb) on the site then I took a screen shot on my phone and it said the same thing.

#9 Samurai Appliance Repair Man

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Posted Yesterday, 07:25 AM

Yes, 500 mb is too big. But why are you trying to POST the Fast Track? We already have that in the Downloads section. Applianceman was asking if you had the Fast Track for YOUR reference, not ours. 

 

If you have the Fast Track, use that to troubleshoot. What's the first thing we do when troubleshooting an appliance with a computer control board? 



#10 RiverviewAppliance

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Posted Yesterday, 07:46 AM

Oh ok sorry guys I had a moment there. Yes I do have the fast track. Inputs and outputs right?

#11 Samurai Appliance Repair Man

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Posted Yesterday, 08:02 AM

With a computer board, there's something you do even before you start poking around for inputs and outputs that's standard kata for any computer board. Look at the Fast Track and tell me what it is.

#12 RiverviewAppliance

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Posted Yesterday, 08:13 AM

Ahh the all mighty service test?
I'm getting error #22 and "D" but the customer first said she got the error "ND"

#13 RiverviewAppliance

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Posted Yesterday, 08:16 AM

The 22 error is what prompted me to check for proper door latch operation but based on the fast track info it seems to be within specs. Also on a side note what ohms reading would you consider to be too high resistance for the circuit if the norm is 13.9?

#14 Samurai Appliance Repair Man

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Posted Yesterday, 08:27 AM

Now go into manual service mode, turn on the water inlet valves to add water to the drum then activate the drain pump to see if the drum drains. 



#15 RiverviewAppliance

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Posted Yesterday, 09:29 AM

OK, I'm set to go there tomorrow afternoon. I'll give it a shot and update the results. Thanks, I really appreciate your help.

#16 Samurai Appliance Repair Man

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Posted Today, 05:40 AM

Let us know what you find.



#17 RiverviewAppliance

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Posted Today, 05:06 PM

I'm currently on site with the washer in service mode. The fill valves and motor are working however the drain and door latch buttons do not activate any response (no noise other than the jingle).





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