I've sniffed through the forums and download sections for any existing service bulletin concerning the broken drain pump bracket for the Samsung top load washer. The original replacement drain pump assembly is NLA, and I know there's a couple of replacement pump kit available depending on date of production. It appears the repair consists of relocating the pump to the machine base.
Mfg October 2012
Units produced prior to 12/09/2012 will need Pump Kit Part number: DC98-01877A
Units produced after 12/09/2012 will need Pump Kit Part number: DC98-01877B
Looks like DC98-01877A is for this unit.
Here's the poop: Customer called looking to order the replacement pump for this model. He has advised me that the mounting bracket is broken, and judging by the posts I've perused, this is a fairly common occurrence. And seeing the kits, It appears to be an interesting repair.
Now I haven't encountered this yet in the field, and I know the customer will take one look at the kit and call for help.
To gird my loins, y'all know of any service bulletins or part instruction sheets concerning this issue?
Mucho Mondo Domo Arigato in advance.
Edited by Samurai Appliance Repair Man, 29 August 2015 - 08:07 AM.
Added part links for reference.