Posted 15 May 2005 - 06:41 PM
history - installed new ceramic floor. Failed to lock tub on 25-year old Maytag top loader before moving to install floor. Put washer back in laundry room, flooded the room on first load. $250 repair vs new washer. This washer was a DREAM, the only repair in 25 years was a loose drain hose about 5 years ago. After months of research and agonizing over which brand and type (horizontal vs vertical axis) to buy, purchased new frigidaire FL washer and matching dryer. I've had the machines one month and used them just 4 times (first time was this weekend). The dryer works great. The washer, however has PROBLEMS! 1) Annoying buzz noise comes & goes during cycle - that we thought was the cycle signal but turns out is probably the door lock solenoid - I leaned against the front of the washer while reaching for something above it and the noise got louder, and when I pulled lightly on the door handle the noise fades; 2) Water collects in the front gasket. This gasket is ribbed, so LOTS of water collects. The earlier Frigidaire model has drain holes there, so I don't understand the engineer think that did away with those holes when this is a KNOWN problem (ie Maytag lawsuit); 3) Excessive vibration during spin cycle. The washer is on the pedestal made for the machine and the whole thing sits level on a cement floor. There is no movement on the diagonals so I think the weight is evenly distributed on all 4 legs, yet when this machine spins it vibrates so violently that anything on top of it goes flying off and if it didn't have rubber feet it would go through the wall. It's not so bad once it's up to full speed, but the acceleration and deceleration are murder! I've watched it, and the tub wobbles wildly until centrifugal force takes over and stabilizes the spin and reduces the vibration; 4) After 4 loads, peeked behind it to adjust the dryer vent that runs behind it and noticed a little water on the rear of the pedestal under the washer. This is definitely not coming from outside the washer from the fill or drain hoses. When it was delivered and unpacked, the installers did that in the garage, then loaded it on a dolly, tilted it back and rolled it into place in the house, with me complaining all the while that's how I broke my OLD washer. "DON'T move it without locking the tub, I said." I'm thinking problems #3 & 4 are related, and maybe due to the machine being moved AFTER it was unpacked. Any suggestions would be appreciated. Should I get the FL repaired, exchange it for one without problems, exchange it for a top loader, or get my money back and get a different brand? The dealer handles only Frigidaires and is VERY customer service oriented, so I believe if I asked them to trade the machine or refund it because of these problems they would. I called them and they said to call the repairman, which I did. The repairman said it was OK to use the washer until he can get here Monday to check it out. Right now I'm missing my old Maytag and thinking I should have gone with my gut instinct and stuck with Maytag even though they ain't makin em like they used to, but who is making quality that lasts these days?