GE Monogram ZFSB26DND side by side not dispending water

[drnancyl]

I still have ice being made and dispensed normally.  The buttons on the panel seem to be working fine, and I changed the filter in case that was clogged.  There is no noise or water when I press the water button and the dispenser arm (which I have pressed for 2 min in case there was air in the line.)

Any suggestions?

[electro_doc]

Check for power at the water valve when the button is pushed.  You may have a bad water valve.  It is a dual valve and just because you are getting ice does not rule out the valve.  If you are getting power at the valve and it is not buzzing or making any noise check it for continuity.  Get back to us after you do this.

 

thanks

Doc

[drnancyl]

We have discovered that the water line that exits from the underside of the freezer into the door is frozen.  It is integrated into the door and not replaceable.  Any advice on trying to thaw it?

[electro_doc]

You can use a hair dryer to thaw it out.  Once you get it thawed out you could put a piece of Styrofoam on the inside of the freezer door around the area where the tube exits the freezer door.  Maybe a 1 foot square piece of 1/4 inch Styrofoam.  The insulation is bad in the door and tends to not insulate the water tube very good so it freezes.  I've had luck with this idea.  It worked for me.  GE had a recall on these doors when they were new, if its still under warranty you could try calling them.  They were changing the whole door.  If it's out of warranty you would probably have to buy a whole new door to fix the problem.  The Styrofoam works.  Let us know how it goes

 

thanks

Doc

[lvasquez11]

Clean condenser coil. Unit will run longer n colder with dirty condenser.

they also came out with this heater kit designed for metal liner units.  Part number: WR49X1017

.

[northeastappliance]

you can defrost it over night (unplug and leave door open), some guys use a steamer, some use a heat gun. make sure that the door flap for the ice dispenser is closed and makes a good seal. 

[abaesemann]

Once thawed keep the temps between 2-5 degrees in freezer, been told that closer to 0 the more often it will freeze up.

[lvasquez11]

dispenser heater kit 

 

Part number: WR49X10173

[drnancyl]

Thanks to all!  I raised the temperature of the freezer for a few days, and the line defrosted!  We are back to having water dispensed as normal!

[electro_doc]

thanks for the follow-up!  Good to know that that works too.  Good job.

 

Doc