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FYI, Sears now charges a 15% restocking fee on appliances, electronics, etc


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#1 Sparkland

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Posted 13 April 2006 - 01:10 PM

I bought a nice mid range Kenmore dishwasher from Sears last week. It worked great, BUT I live next to a Sears Service Center and they had NEW dishwashers (never used) with a few less features but with stainless steel fronts. They were $250 less than the one I just bought. So I returned the original one to the Sears Grand store.

They said I had to pay a restocking fee. I said I was not aware of any restocking fee. They said it is printed on the back of my original receipt. No such wording was on my original receipt. Turns out they forgot to change the paper in the register I was checked out on days earlier.

No 15% restocking this time by a fluke, but next time there will be. Sears will lose many customers because of this change in policy.

Just a heads up for those who are buying from Sears.

Brad

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#2 nickfixit

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Posted 13 April 2006 - 03:07 PM

There is no Sears, it's 100% K-Mart managed. And they are the greediest bastards on this planet.
" Giving numerical data to Sears management is like giving a monkey a machine gun. No one knows for certain what will happen, but you can be sure of two things... It will be real messy, and only the monkey will be unharmed"

#3 kdog

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Posted 15 April 2006 - 03:17 AM

and further to that,they(k-mart gang) have absolutely no reasonable conception of the word "service",or any value of what it does for sales and buyer confidence.
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