Need appliance parts? Call 877-803-7957 now or use the parts search box:

Parts Search

Check out our online tech training courses at Master Samurai Tech…

Click here to check out our structured, online appliance repair training courses for rookies and experienced techs.

FAQs | Repair Videos | Academy | Newsletter | Podcast | Contact

Stay connected with us...

Samurai on Facebook - become a fan today! Sign up for our free newsletter and keep up with all things Appliantology. Subscribe to our YouTube channel for lots of appliance repair tips and help! Follow the Samurai on Twitter and get timely morsels of Appliantological Wisdom! Subscribe to our MST Radio podcast to learn secrets of the trade.
kthan

GE diswaher soap cap didn't open

11 posts in this topic

I have a 5yr old GE profile dishwasher and had a problem with a detergent cup.

It is supposed to be open during the washing cycle. But, starting from last night, it did not open (soap did not come out) even after the washing cycle ended. Nor can we manually open it. Is there any idea to handle this problem (before sceduling the service)?  Thank you.

Share this post


Link to post
Share on other sites

Need appliance parts? Call 877-803-7957 now!

You would have to take the door apart to see what is broken, in the mean time go to the store and get the D/W tablets that you throw into the bottom of your dishwasher.  We have a new dishwasher and this is what i use, easier than messing with that det. cup thing.

Share this post


Link to post
Share on other sites

I have a technician visit today. What he suggested was two things.

First, it could happen because of overheat of the control board, which cannot force the detergent cup open. So, he recommended to shut the circuit breaker off for an hour. He was pretty sure that it would work (90%), but, unfortunately, it didn't work.

Second, if it didn't work, he said, there is no choice but to replce the timer (control board), which costs about $300 <150 part +150 labor> (I don't know if it is a reassonable costs, or not. But, it would be better to buy a new machine, if this is the case.

Isn't there any other way we can fix it? I really don't want to throw $800-$900 dishwasher as garbage (even if I didn't purchase it because we are the second owner).

Share this post


Link to post
Share on other sites

First, Start by suppling us with a model number and then we will be able to help you.

It sounds like your saying this unit is a electronic control unit not mechanical timer.

On the mechanical timer systems I've seen many times the spring inside the consule area breaks off the spring mounting post, but without a model number I have no idea what kind of soap dish activaction system you have.

Share this post


Link to post
Share on other sites

The model number is GE Profile GSD4020Z02BB.

Share this post


Link to post
Share on other sites

Another question: Can we temporarily use D/W tablets, as suggested above, for about a month?  What if we just throw detergent liquid after cycle begins?

Share this post


Link to post
Share on other sites

No not use liquid or jel D//W det. , they will cause problems in all dishwashers.  Get some of the tabs with or without the wetting agent.  If you have a seperate jet dry disp. just get the ones with out the jet dry ball.  Toss these tabs into the bottom of the tub, close the door and turn the unit on and walk away.  Like I said, we have a new Whirlpool Gold Tall Tub and I use these with no problems.  Will be good to go until you can see about getting yours repaired.  Pegi

Share this post


Link to post
Share on other sites

Thanks for your comments, Pegi.

What I meant liquid was "Cascade liguid." But, I will drop the tablet, as you suggested, to the bottom of the dishwasher and use it.

Thanks for your suggestion about new dishwasher. I hope I can get it fixed before I buy a new one.

Share this post


Link to post
Share on other sites

Putting any liquid or jel into the bottom of the tub would work for one cycle only.  The tablets are designed to dissolve at a slower rate so they work thru the different cycles.  I like the ones with the jet dry ball even tho I have the jet dry disp.,  which I also keep full, but I do get the ones now that you do not have to un-wrap each tablet, just pluck one out of the bag and toss.  The ones that are wrapped individually can accidently get tossed in without un-wrapping and there we go doing the cycle over. This will get you going till you see what your soap thingie is doing and get-her-fixed.   :cool:

Share this post


Link to post
Share on other sites

This unit is a electromechanical timer, (no way to turn from outside, all controled by electronics), but it actives the soap dish the same way as a full mechanical timer system.

I see this all the time on these G.E. dishwashers.....

Here is a parts break down of your door assembly CLICK HERE

If all operations are working except for the soap dish then you have no problem with the expensive "Control switch assembly":ref#905 and most likely no problem with the " Sequence switch":ref#904 which actually activates the soap dish and rinse aid dispenser.

What you will usually find is the "Spring":ref#837 that holds the "Lever":ref#861 that holds the soapdish closed has broken the little plastic peg which is part of the plastic "Escutcheon":ref#901

If you wanted to replace the Escutcheon, that part is only $39 from RepairClinic CLICK HERE

When I find this to be the problem, I've never had to replace the "Escutcheon", just drill a small hole below where the spring locating peg has broken off and remount the spring in the new hole which you just drilled. This will be much stronger then the original little plastic peg sticking up and will last much longer the the original setup.

Don't try to twist the soap door open, it is jammed shut because when the spring came loose it lets the lever drop down in the wrong position and locks the soap door. Remove all the screws around the edge of the plastic inner door panel. Then gently pull up while wiggling around and you might also have to use a long screwdriver to get the levers unjammed from the soap dish lever.

TURN CIRCUIT BREAKER TO DISHWASHER OFF BEFORE TRYING TO DISASSEMBLE THE DOOR.........

Share this post


Link to post
Share on other sites

Real good information there, thanks.  ;)  Will help us also if we run into this problem.  Pegi

Share this post


Link to post
Share on other sites