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Direct drive? Belt drive?


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15 replies to this topic

#1 Lurker_DougT_*

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Posted 30 May 2005 - 07:38 AM

I'm about to face the chore of choosing a new washer, so I'm doing my web research to be as well informed as I can. I've read in some places that belt driven machines are quieter but that direct drive machines are easier to work on. This of course begs the questions, how much noisier are direct drive machines? ...and how much harder to work on are belt driven machines?

It's a confusing washer world out there. Any input would be welcome.

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#2 Pegi

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Posted 30 May 2005 - 08:09 AM

You will want a direct drive washer and they are quiet.  Look for the Whirlpool/Roper/Estate/KitchenAide and Kenmore with a prefix of 110. which means Whirlpool Laundry.   Best washer out there for the money and a dream to work on as long as you do not get the fancy ones with all of the added on stuff and have about 10 hoses to disconnect just to get the case off.  The simpler the better  :)
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#3 Samurai Appliance Repair Man

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Posted 30 May 2005 - 03:24 PM

I would avoid Kenmore even if it is a Whirlpool-built machine becaue you're stuck with Sears for an warranty work.  More information here:

http://fixitnow.com/...orth-buying.htm


#4 Pegi

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Posted 30 May 2005 - 05:07 PM

Boy, you sure are right on there, forgot about the Sears/K-mart fast friendly service, or lack of...... ;)
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#5 kdog

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Posted 30 May 2005 - 07:52 PM

ouch!!  i do tons of work for sears,and i honestly do the very best i can.  i'm sorry y'all feel that way,agreed they've made some bonehead mistakes,but we techs really do pride ourselves.:?
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#6 Pegi

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Posted 31 May 2005 - 05:48 AM

Kdog, was not referring to the repairs themselves, was referring having to wait 1-2 weeks to get someone out to check that ref. that is not cooling while the customer watches all of their food ruin..The washer that is broken and Sears will not be out for a week or two.  You have no control over this schedule, I would not think.  That is what we were implying and am sure you understood this ...Not the quality of the repairs themselves.  Example, my male friend bought a new SxS ref from Sears about 6 months ago.  It is a Whirlpool but has the Kenmore name.  Delivered on a Saturday morning.  Did not get below 20 in the freezer and 50 in the food compartment and I knew this was a sealed system problem.  So while everything was lost in this brand new ref. we had to wait for over a week to get a tech to actually come to the house to repair this brand new box.  Really bad way to treat customers who just spent quite a bit of money in their store.
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#7 Samurai Appliance Repair Man

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Posted 31 May 2005 - 05:58 AM

Exactly:  Peg and I are referring to the corporate bureacracy that people must deal with when they want service through Sears.  And then there's there's this:

http://fixitnow.com/...ard-searsae.htm


#8 Pegi

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Posted 31 May 2005 - 06:49 AM

There is a tech we chat with in another forum.  He works for Sears in Canada. You may even know him, but I will not reveal where he is located.  He does ref. repairs.  He states he is allowed 20 minutes for each call to diagnos the problem, and get out of there.  If he spends more time than that 20 minutes in the home the managers want to know why, as he is late for his next call out of the 17 he is given a day.  You cannot repair a ref. let alone a sealed system in 20 minutes.  This has to be rescheduled and the estimated time has to be noted so management will know how many more calls to load on him that day.  This is what I am referring to.  It is no wonder the tech's that work for Sears are very unhappy what with their pensions and insurance going south and they have to work more for less since K-mart bought out Sears and the A&E mess.  Sears techs are leaving in scary numbers here in the states, do not know if this applies to Canada.  This will only make the situation worse. Hence my post about getting timely warranty if the unit has the Kenmore name on the front.
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#9 Mad Mac

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Posted 31 May 2005 - 06:56 AM

I'm an ex-S***s tech, what Pegi describes is pretty much the way it is. The people in charge have no idea of the way this business operates, have never fixed anything themselves. The head of Product Services even believed (and went on record) that every washer is the same inside! No clue whatsoever.
Mad Mac....Pray to God he's out there....somewhere.

#10 Samurai Appliance Repair Man

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Posted 31 May 2005 - 08:10 AM

Good grief, it's worse than I thought!  Sounds like techs with any ability and ambition will leave Sears as soon as they can, leaving only the charlatans and hacks running service.  

#11 Lurker_DougT_*

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Posted 31 May 2005 - 11:22 AM

I very much appreciate the input you've given me. With the internet
quickly being overrun by commercial sites, it's a blessing to find a
site with legitimate appliance advise. Thanks again.


#12 Pegi

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Posted 31 May 2005 - 11:41 AM

:soapbox:....Doug T, my gosh.  :shock:  I forgot all about Doug T!!  We got off on a tangent and forgot the question. Is it not amazing what twists these threads take.  You ask a very nice simple question and look where it took us!!.  I think you can see all of us techs take our industry very serious and only want to make a living and give good service to our customers.  This includes telling people like yourself what we would buy for ourselves. I do apologize for getting off topic but it does all tie in together.  I am really glad your post took us down this twisty road, but you sure did not need to go along for the ride!!!  Please accept my apology from all of us for giving you way too much more than you asked for.  Have a good day and happy shopping..Pegi  
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