4 replies to this topic

[reelynyceguy]

Hi Guys...I need your advice. I started as a cooking tech with Sears 5 years ago with no appliance training other than some background as an electrician's helper. I work on ranges, microwave ovens, dishwashers, garbage disposers and trash compactors.My "numbers" are pretty decent, but I am super discouraged working for this company: I feel like I'm gouging the customer for the repair, plus there's tremendouse pressure to sell add-on repairs, products and service contracts. On top of that I'm expected to repair, first time out, 9-13 appliances per day. I want to get out of Sears, but don't have the formal training or experience in refrigeration or laundry products to find a more tech-friendly, ethical company. So I feel trapped. Other than going to school nights, which we can't afford at this point, is there anything else I could do? Thanks for your help!

[Ron]

Sounds like you have a good head start with the divisions you are servicing.  Why don't you see if you can get to the A&E side so you can start working on the other divisions.  In talking to some of the Sears guys,  sounds like they want you to be a fuller brush salesman along with the repair.  It's all about the money with them now and I think in the long run it's going to bite them.  I think the Samurai offers some good training on this site,  you might want to check that out.  In any respect, if you have been working on the divisions you stated,  the others are going to come easy.  Hang in there,  don't let the mortgage company put a price on your soul man.  When you feel confident with the other divisions,  make the break...Ron

[reelynyceguy]

Thanks for the advice, Ron. Really appreciate it!

[nickfixit]

Get into A&E if at all possible. In A&E you get the full line experience that will help you later.

Sears used to offer correspondence courses in technical fields, see if they are still available. You could also get your CFC certification, you can get that with or without Sears' help.

Nick

[reelynyceguy]

Thanks, Nick. I got the ball rolling today about getting into A&E. They're looking for experienced techs right now, so it's a great time to make the switch. Appreciate the insights, brothers!