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Please HELP Urgent overseas dilemma: Fix it or junk it?? Whirpool Calypso-

10 posts in this topic

We are overseas in the military. house occupied by renters and there sits our $1100 Whirpool Calypso Washer model gvw9959kqo (purchased in 2001).  Renter complained that it stops intermittenly during wash, repair man said needs new "motor control board-machine control board." Estimated repair cost $350.  He recommends new washer.  Is this part under 5 yr warranty? Is it worthwhile to fix given Calypso problems?  If we should junk it, any suggestions on low cost washer with excellent repair history.  Need to decide in next 48 hours and so difficult to deal with this 7000 miles away!:yikes:

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Get more details from your renter on the stoppage-- any error codes that flash in the display?  We don't want ot overlook the possibility that the problem could be something simple. 

Also, I've not run across many repair guys who are very proficient at diagnosing this washer; he may be guessing and recommending a new washer because he's unsure his recommended repair will correct the real problem.  I don't know that's what's going on in your case, but I have seen that a lot in my service area when I get called in to clean up after some of the local hacks.

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If he's quoting $350 for two new boards, I'd like to know where he's getting his parts from. First one of these I had to do both boards on (under warranty), parts were listed at $720:yikes:

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I'm not sure of this guys diagnosis, but I am very  :( familiar with these machines.

First step is to tell the renter to use HE type detergent only. Make this a rule, never use regular detergent in this machine. Have the renter run it through a cycle empty to clean out any soap build up. 

Other than that, we need more info, or hands on time, to give any technical advice.

The two boards are covered by a 5 year warranty, just the part not the labor. Call A&E factory service or Sears for factory authorized service. Expect to pay around $120 for the labor and service call.

If you get it going,  PURCHASE A SERVICE CONTRACT. You will have need of many, many repairs on this machine. It's a shame because you paid good money for this stinker. This way your renters have someone to call(other than you) when it acts up.

Otherwise, go get a regular whirlpool top loading machine.

Because you are in the military, I drug my pudgy old ex-Marine butt out to the service van to dig up the tech manual. I used to be an Electrical Equipment Repairman, MOS 1142

I wish you the best.

Nick

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WHat we also need to know is any codes (numbers/letters) displayed on the console when it stops. This will help us to identify the problem.

Also, I urge you to listen to Nick's advice. Lost of nasty, expensive stuff in these, and if you repair it, grab the extended warranty with both hands. You WILL be repairing it again.

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Thanks for all the thoughful replies.  Have relayed to property mgr to pass on to tenant for more info on codes.  I'm tempted to buy a frigidaire for $350 and call it quits.  Based on web info and Consumer Reports these have the best repair record.  I can't imagine that the total cost for calypso will be under $350 (labor plus service agreement). The diagnosis all already cost $75. any thoughts?

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pay an extra few bucks and get a whirlpool

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Thanks, Nic. Semper Fi.  Sounds like repairing might not be the best way to go given the repair history and expense.

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I know what you mean, It's just a shame to toss out an expensive machine like that. But the design has been prone to multiple and expensive repairs.

These things will also get huge build-ups of mold and scum inside. I had a customer tell me "the clothes are DIRTIER when they come out than when the went in" . He was right.

If it just needed the boards, you might have $180 total for labor and a service contract.

Whirlpool deserves a kick in the 'nads for these junkers

Nick 

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Thanks to all!  Code on machine is "CE."  But, nevermind.  The tenants are angry they haven't had a working machine and I've decided to junk it and buy a Whirpool top loader.  I can't deal with all the expensive repairs.  Checked out a service repair agreement at Sears.  1yr/$99.99, 5 yrs $469.  Again though, I can get a Whirpool for $300 and spare the tenant the frustration of a broken machine.  All your replies were SO helpful in making an educated decision so thanks a million.  Hey, lawyers need good counsel too!  ;)

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