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Whirlpool 2nd year parts warranty not so good


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#1 russotto

russotto

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Posted 07 September 2006 - 09:03 AM

I've got a Whirlpool dishwasher which I bought 16 months ago.  The top spinner fell off; it's pretty obvious that the pins which hold it in failed.  OK, I think, no problem; I'll call Whirlpool and get a new spinner kit under the 2nd year wash module parts warranty.  No dice.  They won't pay for the part without sending out a tech to "diagnose" the problem.  At my expense (warranty only covers parts).  The part is about $16 including shipping... the math doesn't work there. 

By contrast, when I needed a new ignition part for my grille and a whole new cartridge for my faucet, the companies (char-broil and price-pfister) just shipped them right out.  So I don't think it's me with the unreasonable expectations.

 

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#2 Samurai Appliance Repair Man

Samurai Appliance Repair Man

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Posted 08 September 2006 - 04:45 PM

Moral of the story: just the buy the part for $16 and be done with it! :runover:




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