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Whirpool Duet washer cleared for takeoff!


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12 replies to this topic

#1 jhruzek

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Posted 29 September 2006 - 09:56 AM

Oh, most honorable one.  I know I am not worthy of being in your presence, but any knowledge you could bestow on this unworthy one would be most appreciated!

I have a Duet washer and dryer with the pedestals. They are installed on slate tiles adhered to a cement slab foundation, very solid, but not very smooth. In the spin cycle with a heavy load (towels or blue jeans), the machine makes so much noise it is impossible to talk on the phone in the room and it sounds like a jet aircraft. The left side of the washer (as you are looking at the front) seems to move in and out excessively. The front control panel has had to be replaced twice now due to cracking. I have pulled the pedestal drawer out and tried to level it, but to no avail. In another review on epinions.com, I found a story of a loose counterweight. I do not know if this could be a problem.
My questions are as follows:
1) Should the washer be fully level from side to side as well as front to back? Is there a specific technique to levelling it?
2) In viewing the washer drum through the door, should it appear to be centered on the glass of the door? Ours is off center by over an inch.
3) Is there a picture of the counterweights that shows their location so that I can verify if they are fully tightened?
4) Could there be a different problem with the washer that could cause it to make so much noise?


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#2 nickfixit

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Posted 29 September 2006 - 12:43 PM

Post your model number and serial number.

You are describing a condition known as "oil-canning" , the side flex in and out just like the bottom of an old fashion oil can. Lots of noise too.

Whirlpool made a kit to help this condition. I believe there was a big metal panel that got glued to the inside cabinet. The intent was to make it more rigid.

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#3 Pegi

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Posted 29 September 2006 - 01:01 PM

Be sure the washer has the braces on the inside of the sides or it will not work...click here..  Mine does this but does not have the side braces so nothing to hold the thick pads...
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#4 jhruzek

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Posted 29 September 2006 - 01:13 PM

Do you have any pics of the braces to look for?


#5 Pegi

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Posted 29 September 2006 - 01:19 PM

Your model number will let us look to see if they are there or not...
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#6 Pegi

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Posted 29 September 2006 - 01:20 PM

Or remove the top of the washer and look down inside of the washer on the sides...
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#7 jhruzek

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Posted 29 September 2006 - 05:24 PM

Based on the info you have generously provided, it looks like my washer is a candidate for the fix.  My model number is GHW9200LW and my serial number is CSM0301422.  Assuming I have read these correctly, can this part be bought through this site and assuming I am fairly competent with hand tools, is this a procedure you recommend I preform or get a technician to handle?


#8 Pegi

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Posted 29 September 2006 - 05:42 PM

Can get it thru this site, looks to be special order however....I just removed the top of my washer and installed it on both sides...unplug the washer first...
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#9 jhruzek

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Posted 30 September 2006 - 04:31 AM

Is this something we should demand be done under the extended warranty we purchased?


#10 Pegi

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Posted 30 September 2006 - 06:07 AM

Might ask them, I have no clue....
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#11 jhruzek

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Posted 03 October 2006 - 07:06 AM

The washer drum is also not directly in line with the gasket.  I have attached a couple of pics showing the gap.  In these, the gap is about 3/4".  It has been bigger.  When the spin cycle starts going, the drum seems to wobble a bit.  Is this normal?  Is it related to the washer not being properly balanced?

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#12 Pegi

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Posted 03 October 2006 - 07:20 AM

Mine does not wobble....not sure that this is normal...
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#13 TVL

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Posted 03 October 2006 - 01:52 PM

Three comments:

1- The tub and gasket on our unit isn't completely in line either.  However, it is very close and I feel satisfied this is normal.

2- Yes, the tub may wobble slightly at start-up if the load isn't balanced properly. We have seen this on numerous occasions. However, as the tub increases in speed the wobbling diminishes significantly.

3- If we run our unit without anything in the tub, the tub doesn't wobble at all.......... or at least it is not significant. This is at slow or fast speeds. How does yours perform empty? If it does fine empty, then you simply have balancing issues. Of course, there is nothing you can do about it because this is a machine function, except for trying to determine the best load size for your unit. Believe it or not, we have found this helpful.





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