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Member Since 01 Feb 2007
Offline Last Active Dec 15 2014 05:10 PM

Posts I've Made

In Topic: Walking out

08 December 2014 - 04:09 PM

Had yet another bitch of a customer who is a snob just because she has money.   I went to do her door spring rework on her Bosch dishwasher.  She sat there in a chair, breathing down my neck the entire job.  One of her door spring cables had already broke, causing the door spring to crack the base of the unit where it does not matter.  She insists that I cracked the base when I went to remove the door spring.  I tell her it doesn't matter, it's a non functional part of the base and nobody will see it. She took pictures of the base while I had it out.   I go to install the new springs and she tells me she wants a whole new base ordered and replaced.  My regional Bosch rep says she doesn't need it and Bosch won't pay for it. So I reinstalled the dishwasher with the broken door cables and tell her to get somebody else to finish the job since she is telling me how to do my job. While in the process of running the dishwasher to check for leaks, I opened the door in mid cycle to get the model and serial number. THEN, she tells me I shouldn't open the door in the middle of the cycle cause I might damage something. I opened up my tool box and then gave her one of my screwdrivers and said, "Since you know my job better than I do, you complete the repair yourself."

In Topic: Walking out

08 December 2014 - 03:59 PM

Had another asshole customer last week.  She had a problem with the previous tech because he misdiagnosed her dishwasher.  She said he ruined the door hinges and springs in the process of repairing it.  She refused to pay for our service.  She had the guts to call the previous tech a "lard ass" saying he leaned on the door while he was repairing it. 


I went back to install the part as well as new door hinges and door springs. The noise of the door springs never went away.  There was nothing wrong with the old door hinges and door springs. It was her kitchen remodeler who ruined the door cables. He got drywall dust on the cables. 


While I was there she bitched at me for dripping a little bit of oil on her hardwood floor, I used her bathroom because I was almost not going to make it until I got to a public restroom, she yelled at me for not washing my hands, I use hand sanitizer because then they don't complain that I made a mess of their sink or got their towels dirty.  She paid us for the job. My boss sent the check back to her with a letter stating  that we are sorry she is not satisfied with us and that we don't want her money or her future business.

In Topic: maytag mav5000 tub spins during wash cycle

04 December 2014 - 06:02 PM

It's a bad brake assembly. It is separate from the transmission, but the special tool to remove and reinstall the brake assembly is no longer available.

In Topic: Maytag VMW Top Load Washer MVWC300XW0

04 December 2014 - 02:12 PM

I did not realize I had to have the model and serial number in the topic heading. It's in my post. Now I can't edit it. I've been a member in good standing, I'm surprised you haven't made me a moderator or given me special priveleges yet.

In Topic: Maytag VMW Top Load Washer MVWC300XW0

03 December 2014 - 07:41 PM

Drive pulley was brand new, unless you mean the gearcase part.

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