Had yet another bitch of a customer who is a snob just because she has money. I went to do her door spring rework on her Bosch dishwasher. She sat there in a chair, breathing down my neck the entire job. One of her door spring cables had already broke, causing the door spring to crack the base of the unit where it does not matter. She insists that I cracked the base when I went to remove the door spring. I tell her it doesn't matter, it's a non functional part of the base and nobody will see it. She took pictures of the base while I had it out. I go to install the new springs and she tells me she wants a whole new base ordered and replaced. My regional Bosch rep says she doesn't need it and Bosch won't pay for it. So I reinstalled the dishwasher with the broken door cables and tell her to get somebody else to finish the job since she is telling me how to do my job. While in the process of running the dishwasher to check for leaks, I opened the door in mid cycle to get the model and serial number. THEN, she tells me I shouldn't open the door in the middle of the cycle cause I might damage something. I opened up my tool box and then gave her one of my screwdrivers and said, "Since you know my job better than I do, you complete the repair yourself."
ScottthewolfMember Since 01 Feb 2007
Offline Last Active Dec 15 2014 05:10 PM
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