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Scottthewolf

Member Since 01 Feb 2007
Online Last Active Today, 12:08 AM

Topics I've Started

Customers who forgot what you did and loose invoices

17 March 2014 - 11:34 PM

I just love these customers who call 4 months after a service call and totally forgot what you did and they loose their copy of the invoice and call you for another problem, but when you get there it's a totally different problem and they refuse to pay you any more money.

 

Here is the scenario:

 

Back in November  I had a customer who called me at 2:00 AM on a Sunday Thanksgiving weekend about a 20 year old Whirlpool direct drive washer going off balance.

 

When i got there promptly on Monday morning  I noticed the frame of the washer totally rusted out and there was no place for the rear suspension spring to attach to.  I don't mean surface rust, but the kind of rust that is totally unrepairable and no way to fix the washer but to order a whole new base.   I charged him $59.95 which is our trip charge and a $42.00 diagnostic fee which required removing the cabinet to find the rear suspension spring just hanging there.

 

Today he calls back and  tells me he just bought a new washer and he wants me to come and remove his old one and take it with me. The washer is down his basement. He tells me he will not pay me any more money to come remove his washer.

 

He also tells me that I was there for the washer leaking and something about a bad lid switch.  That was not the case.  I told him there was no way to fix the washer COST EFFECTIVELY because I would have to order a new base for the washer which is an expensive part and the labor involved would be close to $400.00

 

So he paid me the that day when I came out in November and now 4 months later  he expects me to come remove his washer which is down his basement for free?  I don't think so.  What would you guys do?

 

 


After Hours calls

06 February 2014 - 11:46 PM

Ok, I want to know if any of you guys do after 5PM calls or weekend calls.  I'm sick of people waking me up at 9AM on Sundays and sick of people who just automatically assume I will do an after 5PM call. 

 

If you do go do calls after 5PM or weekend calls, do you charge extra for this?

 

I tell my customers I do not do after 5PM calls in the winter because it gets dark out so early and with the snow and ice some customers driveways are too hard to see and I do not want to get stuck in the snow and ice.

 

I have learned to shut the ringer  on my phone completely off when I do not want to be bothered and when I do return calls during normal business hours I let them know I am a one man operation and I answer the phones myself and if I didn't turn my phone off when I don't want to be bothered I wouldn't have a life of my own.


Maytag Herrin Platform Performa washer MAV408DAWW Service Manual

04 February 2014 - 11:29 AM

I know I should know this stuff like the back of my hand, but could somebody please send me the service manual for these machines.  I'm rebuilding one for an elderly customer who already went shopping for a new washer and we both hate all the new washers.

 

Thanks in advance!


GE dishwasher plant tour

23 January 2014 - 08:21 PM

http://link.brightco...d=2897333553001


Whirlpool still being cheap along with Frigidaire

10 January 2014 - 11:08 PM

OK, worked on a Whirlpool SXS refrigerator with a mechanical cold control.  This really drives me nuts how the new cold control doesn't come with the plastic sleeve already installed on it. Instead, you have to pull the old sleeve off the temperature sensing bulb of the old cold control and waste  alot of time trying to pull the sleeve on the temperature sensing bulb of the new cold control without breaking it.  For a couple of  dollars more, WHY can't they have the sleeve already installed on the new cold control?   I have broke 2 of the new cold controls already.  WHAT do you guys do to make the sleeve go on easier without cracking the tempature sensing bulb of the new cold control?

 

Also, worked on an older Frigidaire front load washer with electronic controls.  The magnet for the reed switch of the dispenser drawer fell out of the drawer and threw  up a fault code.  Since there is no telling where the magnet goes, I called the tech line.  Tech line says to just bypass  the reed switch all together and just jump it out.  

 

Why couldn't they just sell a whole dispenser drawer like Samsung does instead of having to order the dispenser drawer in pieces?



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