I got this call a few weeks back and suspect there may be a problem with the ice chute door not fully closing or not fully retracting. I searched posts and downloads related but didn't come up with something in my limited search experience.
Is anyone familiar with ice crystals forming in the door bin that stores the ice? Maybe from a stuck door or a poor gasket or something? This one has the auger in the door and the eyes on the inside of the cabinet. Suggestions? Domo!