Posted by nickfixit
on 06 February 2014 - 06:04 PM
Check the drain hose installation. It's possible you are siphoning the wash water back into the machine. You don't want the end of the drain hose to be under water when it goes to fill for the rinse cycle. This can happen with a slow draining sink or if the hose is stuffed so deep in a standpipe that it is actually underwater in the trap.
Posted by nickfixit
on 06 February 2014 - 11:49 AM
We get lots of these type calls, it's become a real thorn in our side. Many complaints after the software upgrade/recall was performed. You do want to check the washplate and make sure the nut is tight. I've seen guys order a bunch of parts when the washplate nut was very loose. Also, make sure the machine is level and has equal weight on all 4 feet.
Posted by nickfixit
on 13 November 2013 - 06:56 AM
I think this has to do with the enzyme based HE detergents. I have seen cases where the towels smell fine dry, but if you get it even slightly wet, you instantly get the musty smell similar to a used towel that spent the day inside a gym bag.
I would try...
1)switch to powdered detergent using the least amount that will clean your clothes
2)Try some of the new fragrance additives to see if they help
3)Set your dryer to more thoroughly dry the clothes
4)moderate your load sizes.. retailers tend to claim the machine will clean a bigger load than it actually can
5) check your drain hose to make sure it is not shoved so far into the standpipe that the end is under water
6)if draining into a sink, make sure the drain hose is not under water after unit drains
I would switch to Tide HE powdered detergent and set your dryer to the "more dry" setting as a 1st step. Items 5 and 6 are to prevent the machine from taking dirty water back into the wash by siphon action. The dryer comment is due to machines programmed to end cycle when clothes are just barely dry per Energy Star methods.
The best way to clean your machine...
Get a medium sized load of towels or cleaning cloths that you don't mind getting bleached out. Put bleach in the bleach dispenser , put towels in washer, add 1/2 cup powdered Cascade dishwasher detergent, run load on Sanitary cycle. If you have a sink near the washer, run hot water until it is good and hot, this will make the water charge into the machine hotter.
Roofing contractor I worked for as salesman warned me about giving out free service, he too had compassion for a little older lady. He decided to give her a free roof. He tore off the old and put on the new, free of charge. She complained about the way it was done, and she eventually filed a lawsuite on him for poor workmanship. They did good roofs. She won a settlement of money.
She got a free roof and a cash settlement?
This is why I HATE doing concession calls for Whirlpool. The worst customers are the ones getting something for free. They always try to milk as much out of you as possible, even try to get you to work on other items for free. I've told some of these cheesedicks If I had my way, I would fire the person that gave you the free work.
Durham, It's a shame that when you try to show some compassion it comes back and bites you on the ass. With all the welfare/social services in this country, I can see why this person would not be getting help from multiple departments.
I had one where I went to the house because the customer said there new refrigerator wasn't making ice and also had no water at the door. When I got there I found out they had no water going to it. The customer had no idea you needed to run water to it for it to work. HELLO!
How about a customer saying the ice and water didn't work...when I got there they had the waterline stuck into one of those 5 gal water jugs you see on water coolers.
No machine sold today will work under those conditions. The low water pressure has to be fixed if they want to do laundry at home because the fill valves require a certain minimum pressure to work properly. The fill valve doesn't actually open using the current supplied to the coil, the coils pull a pin that allows water to bleed to one side of a diaphragm and the homes water pressure opens or closes the valve. Plus, any machine with a control board will likely kick out an error if fill time exceeds a fixed number of minutes.
First, pull the basket and check the main shaft for rust build up. If so, sand it off, clean it, and put a thin coat of grease. Give it a try. If it's ok, then your future will require a new shaft/bearing/seal kit. If not, go to the new suspension rod kit. Also level the machine making sure all 4 legs are down solid.