Have a Samsung French door Bottom freezer, and need to know what model # to use when looking for service manual and parts.
The Model # printed on the unit is: RFG297AAPN
Ser# C77943CZ100283L (Manufactured: Jan 2010)
The BOM# is: RFG297ABPN/XAA
On Samsungs that have a different base model number then the BOM number do you always use only the full BOM number to look up parts and service info, (in this case: RFG297ABPN/XAA)?
I haven't went to look at it yet but have pictures of the mod/ser# info so know it is correct. The problem is after a power outage the display came back up with the refrig display segment flashing for the bad "Refrig Defrost Sensor" and the customer thought the power outage/?surge took out their display. They said both refrig and freezer seem to be working OK just that the display is all 8's with the one flashing segment which I told them already it's not a problem with the main board but that is an indication of the above error.
Can anyone tell me on these Samsung if the Refrig Defrost Sensor Thermistor is bad open/shorted will the motherboard still do a defrost but in a timed state instead of adaptive or will it completely stop doing defrost on the refrig side and start frosting up?