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Member Since 09 Mar 2009
Offline Last Active Yesterday, 06:20 PM

#326437 Samsung Refrigerator RS261MDWP/XAA Not Dumping Ice

Posted by jlb813 on 08 August 2015 - 06:08 PM

Thanks for the tip. I did check the voltage and found 3.8 VDC. I assumed my meter was off slightly. After talking to the customer further, she told me they had a violent thunderstorm in the area when the unit stopped working the second time. They did not have a surge protector so I sold them one and again replaced the PCB. It is working fine now so we will see if this problem comes back again. The good news I bought these boards from Repair Clinic.

#321396 Whirlpool Refrigerator WRF560SEYM00

Posted by jlb813 on 04 June 2015 - 07:27 AM

Finally got this refrigerator fixed. The thermistor was bad. It did have a fuse in line, but it was fine. After replacing the thermistor, everything tested fine. I went back two days later just to check, and it was operating normally. The coils had a light frost on them and no signs of icing. The customer is very happy. Thanks for all the help. By the way, the customer has filed a complaint with the better business bureau against the original servicer.

#320892 Whirlpool Refrigerator WRF560SEYM00

Posted by jlb813 on 28 May 2015 - 06:39 PM

Thanks for all the help. I have ordered the thermister. I doubt that any part was changed in the freezer after talking to the customer again. His receipt only showed the control board and he remembers the tech telling him he would change out another part if he had it on his truck. What kills me is the company won't stand behind their work. If I were this guy, they would fix it or refund my money. I don't know if they even did a diagnostic check. The customer swears the guy came in, defrosted the freezer, called someone and then told them they needed a new control board. He came back a week later, pulled the unit out, changed the control board, told the customer to leave it unplugged for a couple of hours and left. Since then, the servicer has told them that the problem is in the sealed system and beyond economical repair and since he can't return the control board, there's nothing they can do. The unit operates great for 4-5 days after it is defrosted so they are just blowing smoke. Anyway, it will be next week before I go on this call, but I will post the outcome. 

#318990 Samsung Microwave ME16H702SES/AA

Posted by jlb813 on 01 May 2015 - 09:35 AM

It was basically a guess. The magnatron looked to be in perfect condition. The transformer had one black spot that just didn't look right. I thought perhaps it was failing under load and that turned out to be the case.

#318822 Samsung Microwave ME16H702SES/AA

Posted by jlb813 on 29 April 2015 - 04:33 PM

Thanks for the help everyone. I replaced the transformer and she is heating great.

#318763 Samsung Microwave ME16H702SES/AA

Posted by jlb813 on 28 April 2015 - 09:57 PM

Magnets appear to be fine. I am thinking the HV transformer is bad even though it ohms out good. I will change it out tomorrow and see if that fixes it.

#316981 Maytag Washer MVWB850YW1

Posted by jlb813 on 03 April 2015 - 09:07 PM

Thanks for your quick reply. I own the installation tool, but not the tub pulling tool. In this case, the tub is not stuck, but I am going to order the tool for future use.

#304710 Samsung Dishwasher DW80H9930US/AA

Posted by jlb813 on 02 October 2014 - 08:45 PM

I contacted Samsung and found that they have a service bulletin out on this model due to the door opening during the cycle. They list several possible causes mainly dealing with the middle drawer not docking properly and preventing the door from closing properly. However in this case, the problem was at the door switch where the wiring was out of position and was preventing the door lock from fully engaging.  After relocating the harness, the door closed properly and the customer has not had anymore problems. Thanks for your help guys.

#295339 Samsung Washer WF393BTPARA/A2

Posted by jlb813 on 03 June 2014 - 04:33 PM

You were right on with your answer. I went on this call today and found a broken wire at the hall sensor. The customer had replaced the motor and the control board and never noticed the broken wire. I connected the wire and it worked like a champ; however, the customer preferred I order a new harness so  I am waiting on the part to complete the job. At least they can use it while I wait on the part.

#265121 Dacor Vent System ERV36 and ERV48

Posted by jlb813 on 18 August 2013 - 12:57 PM

Thanks for all of the info/help. Just to update the status, I went on this call Friday. The unit that was not making any sound had an electrical problem with the snorkel switch plus the pin that attaches the motor to the lift arm had come out. The second unit that was making the grinding noise has a bad lift motor. The motor turns, but it cannot lift the vent. The vent can be lifted by hand, but something inside the motor is slipping and will not lift the vent. While I was there, the customer showed me a puddle of water in front of his Sub-Zero refrigerator. I found the evaporator drain in the FF compartment was clogged and cleared that for them. Just thought I would add that so that if anyone else sees that kind of problem, the evap drain would be a good place to look first.

#261720 Kenmore 30" radiant range 91195459590

Posted by jlb813 on 20 July 2013 - 09:38 PM

The bake function is not working. The door lock light flashes, but no heat. The broiler works. I suspect it has something to do with the door lock mechanism, but I don't have a wiring diagram or any other info. The customer said that she used the self clean function and it hasn't worked since. She says if she puts it back on self clean, the door lock light stays lit as if it is locked, but it does not lock and it does not heat. I am scheduled to go look at it Monday.

#252978 Dacor Range Electric/Gas Combo ERD36SBK/LP

Posted by jlb813 on 24 April 2013 - 07:36 PM

A final update. I purchased the removal tool (Thanks Russ Tech), removed the top frame and gained access to the relay board. The relay board had a burned connection and while I was comfortable with soldering it, the customer insisted on a new board. I replaced the board and all is well. Thanks for all the help.

#249387 Everest Refrigerator ESR2

Posted by jlb813 on 02 March 2013 - 08:34 AM

Final update. After evacuating, vacuuming and recharging with 13 oz of 134A, the pressure readings dropped to 12 psi on suction side and 130 psi on high side. Additionally, both coils were cleaned. During the charging process, the condensor fan started making noise which the customer identified as the "moaning" sound she had previously heard. I replaced the fan motor, and the unit is currently operating normally. The customer says it is working the best it has worked in a long time. Thanks for your help; especially, the service manual.

#245693 Roper Dryer RED4440VQ1 Will Not Start

Posted by jlb813 on 05 January 2013 - 09:48 PM

Just to close this out, I ended up replacing the timer and the motor.


Timer part link ==> http://www.repaircli...mber=RED4440VQ1





Motor part link ==> http://www.repaircli...mber=RED4440VQ1



#245152 Roper Dryer RED4440VQ1 Will Not Start

Posted by jlb813 on 30 December 2012 - 08:43 AM

My final update. I could not figure out why the motor wouldn't run so I went through everything again. Apparently, I had a bad connection at the door switch (I had it jumpered). I probed for power to the switch, pushed the start button, and the motor started. It wouldn't cut off unless I broke the connection at the door switch, or unplugged it. Turning the timer to off had no effect. I have ordered a new timer so that should fix it.

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