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Member Since 12 Jul 2009
Offline Last Active Today, 01:42 AM

#317373 stackable in tiny closet

Posted by J5 on 09 April 2015 - 03:43 AM

There is much truth to this statement.  Was one of the harder things for me to learn.  When I very first started doing appliance repair a few years ago, I thought we were taking advantage of customers.   Then we gave an inch to one customer who, was a great person very likable, but having trouble making ends meet.  Came back to bite us, and the machine ended up needing that extra part.  They still own us money and think we were taking advantage of them.   


every time i do someone a 'favour' to help them out it comes back to bite me in the arse


when I agree to get involved in repairing an older unit I explain and note on the ticket ...


Our warranty only covers the part(s) installed and labor  at the time of service


"we can only diagnosis and repair problems that are active at the time of service.

In some cases new parts may stress older components  and cause additional failures.

these types of failures are not covered by our warranty.


doesnt matter what you put on the ticket


they will expect you to fix it


there is jobs i have said no charge , see you later ,


as i can see the writing on the wall

let someone else own the product and the greif that goes with it

#317370 Fisher & Paykel DD603 F1 fault - Where's the water coming from ?!...

Posted by J5 on 09 April 2015 - 01:25 AM

if a lid motor hasnt shut down i wont last 5 mins before filling the base with water


check drainage


it could be double filling


after a leak happens you should be able to see where the water has originated from

#317266 F&P DD24DDFTX6 Dish drawer

Posted by J5 on 08 April 2015 - 12:45 AM

you always get some water in the filter left over


correct install is the drain hose to bench height and then down to the drain point

as this creates a syphon effect


there is a distinct sound change when on drain that all the water is out

#316877 stackable in tiny closet

Posted by J5 on 02 April 2015 - 07:47 PM

Very rarely do I walk away from a job.

when I do it is usually because the customer is a jackass.


I just price it out. if the customer really wants it fixed then they will pay whatever you ask.

many times i have tripled the labor and they jump at the price cause they want the problem resolved.

if they walk away its due to cost of the repair not your unwillingness to complete the repair.


do a lot of 1500 dollar compressor jobs on the high line units... hate doing it but love the money.






i agree with what you are saying to a point 


but something to remember is making the money can sometimes be your downfall 


old appliance , quote big to fix it , the issue is then next week something else goes wrong and then

you are married to the product and they expect you top fix it for free 

#312772 Customers "great" idea

Posted by J5 on 06 February 2015 - 02:38 AM

i see this sort of thing every now and then



#312467 Got my AllDolly

Posted by J5 on 31 January 2015 - 11:06 PM

i would always put a hard sheet of plastic down on the floor and i make sure the customer sees and knows why i am using it


this avoids the husband or the wife complaining later

#311049 Fisher & Paykel DD605 Won't Drain

Posted by J5 on 12 January 2015 - 02:12 AM

a few inaccuracies in this 'review'


dd603 didnt start till 2001

dd605 didnt start till end 2007


not draining issues are usually poor installation


or like my 2nd call this morning of people using the dishwasher as a garbage disposal and filling it full of crap


f1 floord fault running the product into drain mode is hardly any different as to most other dishwashers on the market

#309806 Fisher Paykel DD603 solenoid clicking and soft beeping

Posted by J5 on 19 December 2014 - 03:03 PM

my next guess is you have a bad dispenser solenoid


if you disconnect the dispenser plugs does the noise disappear ?

#309754 Fisher Paykel DD603 solenoid clicking and soft beeping

Posted by J5 on 18 December 2014 - 01:23 PM

i would put the old mains filter board back in for test


its also possible it could be the display which is easy to swap between drawers

#307800 Fisher paykel - dish drawer dd603h - sometimes not draining all the way.

Posted by J5 on 18 November 2014 - 12:27 PM

as mentioned


check the bottom of the rotor for damage


also check the hole where the rotor goes into , on the bottom there is a piece of plastic moulded as a guide for the water to enter and exit


if this is damaged it will also affect the drainage as the water instead if driving out through the drain will just keep spinning around in there



failing all that a blockage or kinked/squashed drain hose , which is common even on old installations

#304569 Fisher Paykel GWL11 Washer

Posted by J5 on 01 October 2014 - 02:31 AM

Whats wrong with the right one? haha.


On a serious note. I agree with brother J5.



the gf got the right one ;)


its been a while but iirc there is a fault code for this sort of issue as well


but this machine is coming up with a user fault code since the water level isnt changing so its showing a no tap fault

#304568 Fisherpaykel Dishdrawer (model # tag is unreadable)

Posted by J5 on 01 October 2014 - 02:28 AM

green light turning red will be dd601 or 602 , 603 onwards dont have red lights on the display


it is likely to be a siezed rotor and a F2 fault

#304462 Fisher Paykel GWL11 Washer

Posted by J5 on 30 September 2014 - 04:04 AM

i would bet my left nut it was syphoning out


you want only 1 inch of drain hose down the drain pipe

if the drain hose is down under the water it can syphon out and register faults as described

#303480 Fisher & Paykel DD605 DishDrawer not finishing cycle

Posted by J5 on 17 September 2014 - 02:49 AM

stuck on rinse cycle ?


rinse light is a fault of F1 meaning flood fault


you prob have a partial blockage of the drain hose


i find a lot block where the drain hose exits the cabinet down the bottom and does a 90 degree turn


success i have had from pulling the hose buck into the cabinet and straightening the bend and back flushing the drain hose using water and crap flows back , i disconnect the drain hose from the tub and use an old inlet hose connected to the tap and backflush into a bucket and most times cfrap comes out


by pulling the hose back into the cabinet you can also confirm there is no kinks , which is what i found on a job the other day on a fairly new machine

#303393 Need tool for removing/installing front load washer tub seals

Posted by J5 on 16 September 2014 - 12:49 AM

only tool you need



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