There is much truth to this statement. Was one of the harder things for me to learn. When I very first started doing appliance repair a few years ago, I thought we were taking advantage of customers. Then we gave an inch to one customer who, was a great person very likable, but having trouble making ends meet. Came back to bite us, and the machine ended up needing that extra part. They still own us money and think we were taking advantage of them.
every time i do someone a 'favour' to help them out it comes back to bite me in the arse
when I agree to get involved in repairing an older unit I explain and note on the ticket ...
Our warranty only covers the part(s) installed and labor at the time of service
"we can only diagnosis and repair problems that are active at the time of service.
In some cases new parts may stress older components and cause additional failures.
these types of failures are not covered by our warranty.
doesnt matter what you put on the ticket
they will expect you to fix it
there is jobs i have said no charge , see you later ,
as i can see the writing on the wall
let someone else own the product and the greif that goes with it
- kdog likes this