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Member Since 23 Jul 2010
Offline Last Active Today, 12:29 PM

#307882 Site Downtime Notice

Posted by DurhamAppliance on 18 November 2014 - 11:24 PM

but... but... the tech sheets are always on board the appliance... right?

#307825 Element out; JennAir JEC0536ADS

Posted by DurhamAppliance on 18 November 2014 - 08:05 PM

Re manual.... Check out http://appliantology...-appliantology/

and remember manual requests for manuals not already in the library are to be made in the manual request forum.

#307693 Kitchenaid Wall Oven Model #KEHC309JSS4`

Posted by DurhamAppliance on 16 November 2014 - 06:25 PM

Check for 240vac. Also Wiring diagrams for similar models show a thermal fuse running in series with both elements.

#307670 Snap-Pop-Stink on Frigidaire CFEF312GSB range

Posted by DurhamAppliance on 16 November 2014 - 11:59 AM

If I get a burning smell and cannot visibly see a problem, I'd change both just out of an abundance of caution and receptacles are cheap. I agree that the switch is his problem but I would try to eliminate any future electrical problems on that circuit.

I remember changing a bad switch once but not the receptacle. Less than a year later the receptacle burned out. Explaining the difference to the customer wasn't a lot of fun.

Now I change the switch and install a ceramic heavy duty receptacle in a lot of situations but I always advise changing them both if I am giving advice without doing the repair myself.

#307569 Site Downtime Notice

Posted by DurhamAppliance on 14 November 2014 - 10:30 AM

Protest_zpszcwdnwdd.gif Protest_zpszcwdnwdd.gif

Hell No!
We won't Go!
Hell No!
We won't Go!

Well shall overcome!

#307539 GE Fridge GTR11AAPARWW Freezer Issues

Posted by DurhamAppliance on 13 November 2014 - 05:27 PM

Too many variables... begin here first http://appliantology...rigerator-faqs/

#307518 Sick of Not Making Any Money

Posted by DurhamAppliance on 13 November 2014 - 05:01 AM

Sounds like you are a prime candidate for self-employment. You've been in the business long enough and you are a strong tech. I've already laid out your name, byline and marketing campaign...

Voice over "Introducing SCOTTTHEWOLF'S APPLIANCE PACK! " ..

(cue cartoon of a herd of appliances running away...except one refrigerator... it's sick and can't run)

Voice over: "Appliance not running?"

(cue cartoon of wolfpack with tool bags surrounding a shaking fridge... one wolf is a baddass with the name "Scott" emblazoned on his shirt)

Voice-over: "Why us??"

(cue cartoon of Scott-wolf fixing the fridge. The fridge then gets up, smiles and runs away)

Voice-over: "Because the strength of the Pack is.... THE WOLF!"

(cue sound of a conquering wolf howl, fade in real picture of Scott... fade to black)

slight but dramatiic pause to show how much you love and respect your team... viewers will eat the following syrupy stuff up:

Voice-over "And the strength of THE WOLF,"

Voice-over "Is in the Pack

fade in real picture of your techs and support staff

fade in caption under the photo, in cursive "the pack"

Cha Ching! That ad would make you rich!

ps My bill is in the mail. Anybody else need a concept? Step right up... I'm cheaper than Madison Avenue... but not by much... lol

#307386 Walking out

Posted by DurhamAppliance on 11 November 2014 - 07:03 AM

I walked out... no, I was kicked out of only one repair job to date.

Property manager hired me to repair a slide in range. It was a smallish 27 inch range with purported temp issues with the stove top . The tenant and his family had recently moved in what appeared to be a very nice house. They were French.

As I worked on the range, the father compained the house had electrical problems as well as a myriad of other issues. I ruled out electrical problem with the stove but He goes on and on about the problems with the house and he gets worked up. He was French.

I continued to check burner temps, switches , blocks, etc., but couldn't find anything wrong. The father explained he was a chef and certain recipes did not come out properly so there must be something wrong with the stove. He becomes agitated. Did I mention he was from France... you know, French?

As I began to wrap up my testing, he became more agitated. He talked about how he should have never rented the property, that he owns Chateaus in France and is a chef of some notoriety. That the house and the "little stove" was, in essence, beneath him. And there's the rub... the only problem with the stove was it was somehow "beneath" him. You gotta love the French.

During the entire repair, I thought it best just to be stoic, to approach the job in a matter-of-fact-like manner.. ie.. "just the facts, Ma'am." I did not engage him from an emotional stand point. But said "Sir, currently I cannot find anything wrong with the stove. If it is not to your liking, you have to take that up with your landlord." Maybe that was a mistake, maybe I should have shown more compassion for his plight. Why, you ask? Because he was French, of course.

Seeing that I was not being swayed by his magnificence nor did I respond to him with extreme passion nor exhibited even slight empathy (but, in fact, how can a lowly tech, such as me, empathize with royalty?) he exploded or at least I thought he exploded. I don't think I ever heard french, such a beautiful, melodic language, designed for love and romance, being used in anger,

"Quitter ma maison vous paysan!!"

I may have embellished what he said a bit, but it sounded so beautiful I thought he was reciting poetry to me. Why not? He was French.

I started to look at him adoringly but he took a deep breath and shouted "Get Out!!" It was loud but not really forceful... maybe because the french "t" is silent. Anyhow I got the point. Damnation, I was just about to impress him with a few Shakespearian sonnets or may have tried out the only french phrase I could remember..

"Voulez vous coucher avec moi, ce soir??"

Rejected, I began to pack my tools, but apparently not fast enough. He repeated, "Ge Ou"... I wanted badly to correct him...." no, no mon amie, say the 'tee' ...repeat after me 'Get-tah Ou-tah!". emphasis on the 'tee' as in 'butt-tah hole' and 'asshat-tah' "

Instead, I simply left and reported my findings to the landlord and stated I wasn't completely finished. So a few days later he accompanied me back to the house to complete my tests. Of course there was nothing wrong with the range. However, the tenant did apologize for his behavior "I'm sorry but what can I say? I'm French."

#307383 Extreme data logging

Posted by DurhamAppliance on 11 November 2014 - 05:22 AM

that's a good point OT. I have two Supcos and one has temp and humidity but I usually turn off the humidity setting since I didn't see the purpose but your idea makes sense.

So then I will data log both fridge and freezer with humidity logging in freezer and also use the current/voltage logger for compressor/fan/heater activity. I would imagine the amp logger would need to be set to record every minute or even every 30 seconds to catch door openings. If this can be done using humidity then the current/voltage logger can then be set to every 2 to 5 minutes.

Just found a very interesting thread from 2012. In it, someone asked about monitoring amps and brother mentioned to the the amp logger I linked....http://appliantology...ature-problems/

That's what I love about this site for if you look hard enough, you'll probably find someone has already discussed your problem. Funny thing is I participated in that thread but did not understand the value of amp monitoring at the time.

Also in that thread, I asked about the purpose of humidity monitoring but no one responded..... it's been a long time between question and answer but thanks Brother OT!

#307346 Samsung RFG237AARS/XAA dispenser removal

Posted by DurhamAppliance on 10 November 2014 - 09:03 AM

See http://appliantology...-cover-removal/

#307338 Extreme data logging

Posted by DurhamAppliance on 09 November 2014 - 11:05 PM

The usefulness of temperature data logging a hard-to-diagnose fridge is unquestionable and has been discussed in numerous threads. However, wouldn't it be cool to also determine when and if the compressor or defrost heater is running or when an evap fan turns off or when the doors are open for an extended period?

This could be done by comparing and analyzing temp info and line current info together.

Using a current /voltage logger along with a data logger may allow this. Supco makes a reasonbly priced current/voltage logger. It's ac only which would reduce some of its usefulness but it still would make a great Christmas gift for the tech who has everything :

http://www.amazon.co...cription-iframe $165

If I can convince my wife to buy one along with all the other toys I want for Christmas, look forward to a Durham's Extreme Data Logging video... but I'm gonna need all of you to help me decipher the data!

#307320 How to Replace Door Gasket on Kitchenaid built-in Fridge KBFC42FTS02

Posted by DurhamAppliance on 09 November 2014 - 11:19 AM

I always try to talk a customer out of changing seals unless it is absolutely necessary. To be honest, I'd rather not make the money as usually it is an absolute pain in the ass(embly).

btw Manuals usually do not show seal replacement procedures.

#307263 GE Monogram Refrigerator Mod#ZISS420DRG0SS Fresh food side not cold

Posted by DurhamAppliance on 08 November 2014 - 04:15 AM

Patience Deezus, this is a monogram and your question comes during peak work hours on a Friday.

With regards to data communication between temp controller and board. Did you perform diagnostic test 0-2 to check communication between temp controller and board as found on page 61? If so, provide results of that test.

check connections between temp controller and mainboard, especially if communication test show there is a problem. The wire colors at the j4 connector matches the colors at the temp controller connector and you can test them for continuity.

If you are certain about the switch and there is no wire/connection problem,
the only way to tell if the failure is the board or interface is by connecting a GE diagnostic test panel to J4. That test panel is, in essence, a temp controller. If the test panel doesn't exhibit the same problem and the communication test passes when implemented from the test panel, then more than likely your problem is with the temp controller. If the communication test fails when implemented from the test panel, then replace the mainboard.

Without a test panel, usually the odds favor a bad mainboard but with the sound you hear at the controller, I would examine/replace it first. If your problem still exists, return it and get a board.

btw ignore any communication failure found on test 0-3 the dispenser mainboard communication test...usually a red hearing.

#307235 ge pig21mimafbb display flashing 00

Posted by DurhamAppliance on 07 November 2014 - 12:21 PM

Bryan, the model number is a refrigerator designed for other countries...Giuliano's  ip address indicates he is in Italy




What was the reason you replaced the first board? Same Symptoms?


What was the part number of the first board?


Are you certain the w55x10942 works with the Italian 220v ...the  wr55x10556 certainly does.


The discussion you linked is from and Australian site.  Please be aware you are asking American techs to comment on an Australian discussion and apply it to a fridge located in Italy. 


Did you connect the j4 connector to the board ?


Did you check the connections as advised by BryanS?

#306519 Built-in site search is temporarily borked

Posted by DurhamAppliance on 27 October 2014 - 02:41 PM

Yay! Back to telling folks to search the dl section themselves!

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