So I go on a call where the customer's complaint is that his Whirlpool Duet STEAM Washer ( WFW95HEXL2) is not starting the cycle and that the door wont unlock. Now, when I get there... I unplug it, Check and confirm 120v line voltage, then RE-plug it... and the 'door locked' light comes back on. Unplug it again and manually unlock the door. With that done... I plug it back up,( no "door locked" light now) so I go into service mode and pull an F1/ E2 error code saying there is a communication problem at the CCU. I then run a 'DOOR LOCK' continuity test (according to the Tech book) and find NO continuity at CCU for the door lock. O.K.... easy enough Needs a new door lock, but when running a CCu BOARD test... its doing some funny stuff to with the DC voltage readings (according to the tech book) so determined that the CCU board has failed as well. (According to the Tech Book). (Owner couldn't confirm, but says he has power outages thru the year and it had just stormed out here in "Sunny California" around the time the unit failed).
So i bring a new Door lock and CCU ( feeling pretty confident...) , put Both parts in, put her back together and commence to start her up.... Power ON... Set program... Push Start.... NOTHING... a click here a click there... No Water, No Agitation... just a flashing 'door locked' light. 3 minutes go by... and Nothing. 5 minutes go by, then it Finally Faults. F6/E1... According to the Tech Book... the CCu and MCU are Not Communicating. ( Wut the ??????) And the DOOR..... Never unlocks on its own. I am Stumped!!! Does he Really need a MCU too???. And Why wont this darn DOOR unlock...... now??????
I unplugged... Released the Door... Re-Plugged, then went back into diagnostic mode, Then, the "Express diag test". It went thru the first 4 steps: 'C00; C01: C02; C03, then stopped. 2 mins... 3 mins... Enuff. I unplugged, Released the door, Checked ALL the connections I had made, then RE-checked them again... Re-plugged, then went Back to "Express Test"... Couldnt get past the first step "C00"...... W O W!!!
I have Heard of a similar issue with this Unit, where parts were being changed out but nothing worked... and now... Here I am.
There is not much Info out there on these and i Havent given in to Whirlpools $500.00 fee yet. But Today... I was wishin I had.
Can U... No... WILL YOU help me forum??? THX. ( I really aint got the 500 clams to give)...
Hello Forum. I ran into a Kenmore Elite #596.77592801/ (Amana) yesterday. Not cooling was /is the issue. I reset the board by unplugging for 3 minutes. shook the start relay for failure. no noise. looked at the wire contacts. They were good. Re-plugged the unit... in about 20 secs. heard and felt the compressor kick on... nice vibration and sound... for about 10 secs... then it went LOW...... and vibration of compressor was weak... Could it BE the Start relay??? The Compressor???
I looked for the tech Sheet, but it was GONE... (Who would Do a thing like that???) Tried to find Tech sheet online and Srvc Mnl..... No go. and didnt have a replacement or test relay. (Today I will tho). Will someone give me some Insight on this Please??? The MFG date is 2009. I hear stories that they had bad compressors that year and that this problem with that unit is normal. Is that True??? Please help. THX.